What are the responsibilities and job description for the Operations Manager position at Crown Staffing?
Position Overview :
We are seeking a dynamic and experienced Operations Manager to work closely with our Director of Operations. This pivotal role involves overseeing multiple offices within the Chicagoland area and Jacksonville, FL, ensuring operational excellence, client satisfaction, and team development. This role will experience approximately 50% travel and has the potential to grow into additional markets.
Key Responsibilities :
- Account Management : Develop and maintain strong relationships with key clients, understanding their staffing needs, and ensuring high levels of satisfaction.
- Client Expansion : Identify opportunities to grow existing accounts and acquire new business within the region.
- Team Coaching and Training : Lead, mentor, and train field staff to enhance performance, ensure adherence to company standards, and foster professional growth.
- Operational Oversight : Oversee daily operations across assigned offices, ensuring compliance with company policies, efficient workflow, and achievement of performance targets.
- Recruitment Oversight : Provide training and guidance to field staff on recruitment best practices, ensuring a consistent and effective process for selecting qualified candidates that meet client requirements. Oversee recruitment activities to maintain high standards and alignment with company goals.
- Performance Reporting : Develop and analyze reports to identify training needs, operational challenges, and areas for improvement.
Qualifications :
