Community Director

Community Director

Under the general direction of the Regional Director, the Community Director is responsible for managing the operations of the community.

The ideal candidate is a leader who can communicate effectively, can multi-task in a fast-paced environment, and has experience in customer service or other related industries. Has exceptional organizational and project management skills, and can effectively contribute to a team environment.

Essential Functions

• Develops and manages all financial and revenue goals, including but not limited to the overall budget.
• Manages month-end accounting process and provides monthly analysis in detail
• Prepares and presents business plan results to leadership
• Manages accounts receivable to ensure timely collection of rent
• Conducts engaging and informative tours of the apartment community, showcasing available units, amenities, and community features to prospective residents, ensuring a positive and memorable experience
• Leads by example in all resident interactions and daily operations, demonstrating professional behavior and setting high standards for the leasing team, fostering a collaborative and motivated work environment
• Oversees resident move-ins/move-outs and approves all leases before and after residents’ signs
• Proactively resolves resident requests and issues
• Enforces the terms and conditions of the lease
• Ensures all legal paperwork and actions are processed with the legal and accounting teams, including court appearances/testimonies
• Facilitates service providers to promptly ensure top-quality work is performed in compliance with the contract.
• Reviews and provides approvals for invoices
• Directs responsibility for the assigned team – responsibilities include training, coaching, recognition, performance management, and career development, including annual evaluations and development plans
• Holds team meetings to foster communication and collaboration among the team
• Prepares, reviews, and understands the respective market area, which includes knowing competitive properties.
• Stay up to date with IT security training and continuing education courses
• Additional duties may be assigned

QUALIFICATIONS

• Two to five years of experience in residential property management.
• Familiarity with Fair Housing and EEO laws
• Proven leadership experience in building a team and effectively leading a team.
• High school diploma is required but a college degree is preferred.
• Proficiency in Microsoft Office Suite including Word, Excel, and Outlook
• Strong written and verbal communication skills
• Well-developed customer service and sales skills
• Positive attitude, strong work ethic, and ability to lead and motivate others.

Desired Characteristics

• Professional and positive attitude
• Neat and professional appearance
• Punctual
• Strong sales skills
• Excellent communication
• Ability to multitask.
• Self-motivated and independent; takes initiative.