Banquet Captain - Pm Shift

Are you seeking a new position in the hotel industry where you can demonstrate your managerial abilities? Our busy hotel is looking for a banquet manager that is uncompromising in their commitment to client satisfaction and offering an excellent banquet event experience for our guests. You'll interact with guests directly to book banquet space and provide options that match their needs and budgets. We require someone with exceptional leadership abilities to supervise banquet employees and assure the best quality of hotel services. Our ideal candidate has at least three years of experience in the hospitality industry, preferably in management. Apply today if this sounds like an exciting opportunity!Compensation:

$16 - $17 hourly

Responsibilities:

• Ensure a quality product is provided by communicating with clients about banquet event options that match their budget, and go over any adjustments, questions, or concerns
• Coordinate the daily operations of the banquet area and ensure you are providing an exceptional level of service by purchasing supplies, managing event space set-up, and setting proper staffing levels for events
• Document the outcome of each event to assess and make improvements on future events and processes
• Send banquet event orders to on-site staff members so they are informed of necessary duties and assignments
• Create departmental rules, processes, quality standards, and cost-cutting strategies to continually enhance the customer-focused banquet area

This position reports to the Banquet Manager. The Banquet Captain is responsible for ensuring proper setup for functions and coordinating banquet staff during food and beverage service. Primary responsibilities include:

• Assist the Banquet Manager in the complete operation of the Banquet Department
• Coordinates every aspect of the Banquet staff during all food and beverage service
• Assign banquet waitstaff and set up staff with tasks before a function begins
• Manage banquet wait staff break and work schedules to make sure functions are properly staffed
• Supervise banquet staff to ensure they are operating effectively and efficiently to ensure customer satisfaction
• Manage banquet staff to ensure end-of-day cleanup and preparations for the next day
• Manage room setup prior to the function and breakdown
• Create a Captain’s report for any function with food or beverage
• Check the setup of the room with 100% accuracy to BEO within the specified time period prior to the function start time
• Check food and beverage with 100% accuracy within the specified time period prior to function start time
• Complete Food and Beverage Reports and Restaurant Checklists, when applicable

Qualifications:

• Possess excellent computer skills, especially MS Office -Word, Excel, and Powerpoint
• This role requires a strong emphasis on putting the guest first and providing exceptional customer service
• Over 3 years experience managing a team in a hospitality role, preferably in a food service capacity
• High school diploma, GED, or equivalent experience. Higher education degree in hospitality or hospitality management is a plus
• Excellent communication skills for working with clients and other team members

• At least 1 year in a supervisory role in hospitality or banquet service

About Company

We offer an appealing atmosphere and welcome a wide variety of guests from many different backgrounds. From business travelers to sports enthusiasts, and conference attendees, our guests have a range of reasons to travel to Baton Rouge. We strive to give each of them a positive impression, starting with their interactions with associates of our hotel.