What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Crowne Plaza Hickory?
JOB DESCRIPTION:NIGHT AUDITOR/ FRONT DESK
REPORTS TO: Front Office Manager
POSITION SUMMARY:
This position will be part-time and primarily second shift (3 p.m. to 11 p.m.) with occasional first shift hours (7 a.m. to 3 p.m.). The candidate must be personable, have a positive and motivating attitude and ready to help guest. Must be able to multi-task and work in a fast paste environment while responding to guest needs. Must be flexible to work any day of the week including holidays and weekends.
Primary Duties:
- Checking in/out guests.
- Creating and modifying reservations.
- Answering phone calls and providing requested information.
- Communicating with staff to ensure daily operations are conducted effectively.
- Counting and handling cash on hand properly.
- Code electronic keys.
- Solving any guest issues or complaints or communicating them with management if unsure on actions to take.
Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.
Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
NIGHT AUDITOR DUTIES AND RESPONSIBILITIES:
- Posts room charges and taxes to guest accounts.
- Processes guest charges voucher and credit card vouchers.
- Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
- Transfer charges and deposits to master accounts.
- To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
- Prints up and files reservations for the next business day.
- Verifies all account postings and balances.
- Verifies that room rates are correct and posts those rates to guest accounts.
- Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
- Prepares a summary of cash, check, and credit card activities.
- Summarizes results of operations for management.
- Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
- Prepare of End of day procedure.
- Follow the End of Day / Night Audit Checklist (Must Read !).
- Must have complete knowledge of emergency procedures.
- Balance the day’s charges, making corrections as necessary.
- Performs wake-up calls.
- Run end of day process in property management software (PMS).
- Understand principles of auditing, balancing, and closing out accounts.
- Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
- Understand and knows how to perform check-in and check-out procedures.
Job Type: Part-time
Pay: From $14.50 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $15