What are the responsibilities and job description for the Front Office Manager position at Crowne Plaza Hotel?
The Crowne Plaza Albuquerque is looking for a Front Office Manager to join its Front Desk Team
The Front Desk Supervisor will be responsible for meeting the needs of our guests by delivering gracious hospitality. This individual needs to have the capability to perform under pressure, the ability to prioritize all while providing exceptional guest service.
Duties Include:
- Anticipating guest needs and preparing for incoming groups accordingly
- Handling escalated guest issues, providing solutions and following up to ensure guest satisfaction
- Welcoming guests in a professional and pleasant manner
- Checking guests in and out of the hotel quickly and efficiently
- Ensuring each guest has a valid method of payment
- Making reservations
- Providing information about banquet functions and the hotel restaurants
- Professionally communicating guest needs and requests internally to other departments
- Providing directions and information about local attractions and area restaurants
- Any other duties as deemed necessary
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Hotel Front Manager: 2 years (Required)
Work Location: In person
Salary : $36,900 - $46,700
Retail Assistant Manager
FedEx Office -
Albuquerque, NM
Front Office Specialist
ABQ Orthopedics -
Albuquerque, NM
Dental Assistant/Front Office
ABQ Modern Dental Group -
Albuquerque, NM
