What are the responsibilities and job description for the Night Auditor/ Guest Services Agent position at Crowne Plaza Hotel?
Job Summary
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team at a premier hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a memorable experience. This role requires strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries effectively.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage front desk operations, including check-in and check-out processes.
- Respond to guest inquiries via phone, email, and in-person, ensuring excellent phone etiquette.
- Handle reservations, cancellations, and modifications efficiently using hotel management software.
- Assist guests with special requests or concerns during their stay to enhance guest relations.
- Conduct night audits as required, ensuring accuracy in financial transactions and reporting.
- Maintain knowledge of hotel services, local attractions, and amenities to provide informed recommendations.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and room readiness.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Qualifications
- Previous experience in guest services or hospitality is preferred, particularly in hotel or resort settings.
- Strong interpersonal skills with an emphasis on guest relations and customer service excellence.
- Proficient in using phone systems and hotel management software; familiarity with night audit procedures is a plus.
- Bilingual candidates are highly encouraged to apply to enhance communication with diverse guests.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong attention to detail with excellent organizational skills.
- A positive attitude and a commitment to providing outstanding service in a fast-paced environment.
Join our team as a Guest Service Agent where your contributions will help create unforgettable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $17.00 - $17.50 per hour
Expected hours: 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $17 - $18
