What are the responsibilities and job description for the Front Desk Supervisor position at Crowne Plaza Houston Med Ctr-Galleria Area, an IHG...?
The Crowne Plaza Houston Medical Center Galleria is hiring a Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.
- Assists in the operations of the Front Desk by supervising all Guest Service associates.
- Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests.
- Fills in at the Front Desk during busy periods or when staff needs to dictate.
- Performs other duties as assigned by management.
Other Tasks
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful, high-pressure situations.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Ability to work irregular shifts, weekends, holidays, and overtime as activity levels demand.
- Knowledge of Microsoft Office and reservation management system (OPERA) – preferred.
- Experienced in IHG Brand is preferred.
- Weekend and night availability is required.
- Flexible work hours are required.
Located on the Southwest Freeway, between downtown and The Galleria, Crowne Plaza® Houston Med Ctr-Galleria Area is a contemporary-styled hotel with innovative spaces and rooms for work-life balance. Placed in trendy Uptown, we are minutes from The Galleria, Texas Medical Center, and the city’s incredible shopping, dining, sports, and entertainment. We’re just ten minutes from downtown Houston, the Museum District, Rice University, and Minute Made Park.
Host events, meetings, and weddings in 12,000 sq. ft. of space, including a modern ballroom. Enjoy Texas fare and cocktails at 2712 Bistro and Bar. Swim in our outdoor pool and get energized in our Fitness Center. Experience the heart of Houston with comfort and sophistication.