Front Desk Agent (Part-Time)

The Crowne Plaza Los Angeles Harbor Hotel in San Pedro, CA is looking for a Guest Service Agent. The right candidate will be someone who enjoys interacting with people and readily displays warm hospitality to all guests.

Essential Functions:

• Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirms the room number and rate. Promotes and administers guest loyalty program for arriving guests. Ensures guest knows location of room and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
• Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for ser ices provided by the hotel. Assists guests with check out payments or changes. Accepts and records vouchers, credit, traveler’s checks, and other forms of payment. Converts foreign currency at current posted rates.
• Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate actions and provides accurate information such as outlet hours, special VIP programs, events, etc.
• Receives special requests from guests and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiates results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient hearting or air conditioning, etc. Remains calm and alert, especially during emergency situations and heavy hotel activity. Plans and implements detailed steps by using experienced judgment and discretion.

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essentials functions of the job, with or without reasonable accommodation.

• Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
• Ability to read, understand, and communicate effectively in English, both verbally and in writing
• Ability to access and accurately input information using a moderately complex computer system
• Ability to work well under pressure

QUALIFYING STANDARDS

Education

High School graduate or equivalent required.

Four-year college degree preferred with emphasis on foreign languages.

Experience

One to two years of prior guest service experience are preferred. Prior hospitality experience is also preferred.

Grooming

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

The ideal candidate will put pride in their work, be reliable, and be friendly and professional at all times. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Candidates selected for further consideration will be contacted within two weeks of the closing date of this ad, but no later than 10/13/2024

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability status, protected veteran status.

Job Type: Part-time

Pay: $20.32 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Weekends as needed

Work Location: In person

Salary : $20