What are the responsibilities and job description for the Front Office Manager position at Crowne Plaza North Augusta?
Welcome to Crowne Plaza North Augusta
At Crowne Plaza North Augusta, we pride ourselves on delivering exceptional service and Gracious Hospitality. Located in the heart of North Augusta, our hotel offers a modern and welcoming environment for guests and team members alike. As part of our team, you will play a key role in creating memorable experiences for our guests while contributing to a culture of excellence and teamwork.
Job Overview
We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk team at our esteemed hotel/resort. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a passion for the hospitality industry. This role is pivotal in ensuring that guests receive a warm welcome and efficient service throughout their stay.
Duties
- Manage front office operations, including check-in/check-out processes and guest inquiries.
- Supervise and train front desk staff to ensure high standards of service and professionalism.
- Handle guest complaints and resolve issues promptly to maintain guest satisfaction.
- Monitor phone systems to ensure effective communication with guests and staff.
- Maintain accurate records of room availability, reservations, and billing information.
- Conduct night audits to ensure financial accuracy and compliance with hotel policies.
- Collaborate with other departments to enhance the overall guest experience.
- Implement hospitality management best practices to improve operational efficiency.
Experience
- Proven experience in a front office management role within the hospitality sector, preferably in a hotel or resort setting.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with phone systems and proficient phone etiquette is essential.
- Bilingual or multilingual abilities are highly desirable to cater to diverse clientele.
- Knowledge of night audit procedures is an advantage.
- A background in hospitality management is preferred, showcasing your ability to lead teams effectively.
StepStone Hospitality, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $16.92 - $18.01 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evenings as needed
- Holidays
- Morning shift
- Nights as needed
- Weekends as needed
Work Location: In person
Salary : $17 - $18
