Public Area Attendant

Compensation Type

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Overview

The Public Space Houseperson is responsible for maintaining high standards in all assigned lobby areas, public restrooms, special cleaning assignments and performing Room Attendant duties as necessary.

Responsibilities

Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

· Use proper two-way radio etiquette when communicating with other employees.

· Practice safe work habits to ensure safety to guests, fellow employees and self.

· Handle items for "Lost and Found" according to the hotel standards.

· At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.

· Report maintenance issues to Housekeeping Supervisor/Manager.

· Be familiar with correct guestroom cleaning procedures to assist if needed.

· Deliver any clean linen to assigned sections, if necessary.

· Pick up Room Attendant's dirty linen or trash as needed.

· Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.

· Vacuum guest corridors.

· Keep hallways, public areas and closets neat and organized.

· Maintain cleanliness and sanitation in public restrooms.

· Adhere to the schedule for project cleaning of public areas.

· Maintain the stairwells to hotel standards.

· Keep ash urns clean and filled with sand.

· Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.