What are the responsibilities and job description for the Houseperson position at Crowne Plaza Resort Asheville?
House persons are responsible for maintaining the cleanliness and appearance of the hotel and providing customers with quality service in a timely and friendly manner. House persons represent the hotel to all guests, assisting with guest needs, and completing all daily duties and assigned projects utilizing the principles, policies and standards of Hulsing Hotels.
Essential Duties & Responsibilities:
- Have detailed knowledge of and comply with all housekeeping policies, procedures, and standards.
- Completion of all department Daily Checklists and shift reports before end of assigned shift and submission to the department manager.
- Regularly check all guestroom hallways and vending areas for trash, room service trays and linen. Items must be removed and delivered to appropriate locations.
- Delivery of linen and other supplies to the Room Attendants cleaning the guestrooms.
- In all guest interactions associate must always be professional, accommodating, helpful and friendly.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Performs other duties as assigned.
Knowledge and Skills Required:
- High School Diploma or at least one (1) year of previous experience as a room attendant or another related field.
- Previous hotel-related or customer service experience desired.
- Must be team oriented, empathetic, friendly and show initiative.
- Well organized and able to prioritize tasks.
