What are the responsibilities and job description for the Night Audit position at Crowne Plaza Resort Asheville?
The Night Auditor will ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards.
Responsibilities and Duties
- Ensure a delightful, seamless arrival and departure for our guests.
- Greets guest and processes hotel registration and other transactions.
- Keeps current on hotel accommodations, services and local attractions.
- Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
- Works with other departments as appropriate to arrange for services requested by the guest.
- Stays current with developments in the hotel by reviewing and updating the communication log.
- Prepares end of shift summaries and communications for management and other shifts.
- Makes reservations in accordance with hotel's yield management practices.
- Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards.
- May be responsible for answering and fielding all calls to the hotel, both internal and external.
- Identifies and records special billing instructions and notifies Accounting.
- Obtains appropriate approvals and signatures for guest transactions.
- Follows hotel policy on cash banks.
- Maintains confidentiality of guest information.
- Responsible for night audit process and all required reporting.
- Hotel Front Desk experience a plus.
- Ability to work evenings, holidays and weekends.
- Excellent communication skills: Ability to communicate effectively with guests and associates.
- Computer literate
- High School graduate or GED equivalent
