What are the responsibilities and job description for the Operations Manager w/Top Secret (SCI) position at Crowned Grace, Inc?

Job Description

Contingent Upon Contract Award

Active Top Secret / SCI Required

Description for Network Service Division Operations Manager

Seeking a seasoned Operations Manager to support Department of Defense (DoD) elements in a dynamic environment. The successful candidate will be responsible for coordinating processes within the Network Service Division and assisting Headquarters in overseeing the daily operations of IT Service Centers. This role ensures that systems and infrastructure operate efficiently and effectively.

Key responsibilities include managing the team responsible for system maintenance and ensuring the timely and efficient execution of maintenance activities. The candidate will also collaborate with service centers to create JIRA tickets for tracking projects and task-related actions. Additionally, the Operations Manager will assist government leadership in identifying risks and issues associated with project tasks and determining appropriate mitigation actions.

The ideal candidate must be an initiative-taking self-starter, capable of identifying opportunities for process improvement and operational efficiency. This role involves coordinating various projects, fostering teamwork, and implementing best practices throughout the project lifecycle.

Key Performance Areas :

Project Coordination :

Plan, execute, and oversee network service projects from inception to completion.

Ensure projects are completed on time, within budget, and to the required quality standards.

Manage project resources, timelines, and deliverables effectively.

Teamwork and Collaboration Skills :

Foster a collaborative work environment, encouraging teamwork and open communication.

Lead and mentor team members, promoting a culture of shared success and professional growth.

Coordinate with other departments and stakeholders to ensure seamless integration of network services.

Lifecycle Planning :

Develop and implement comprehensive lifecycle plans for network services, including tracking the design, deployment, operation, and decommissioning.

Monitor and review lifecycle stages to ensure continuous improvement and alignment with organizational goals.

Manage risks and issues throughout the lifecycle to minimize disruptions and maintain service quality.

Operational Management :

Oversee the daily operations of the Network Service Division, ensuring consistent delivery of high-quality services.

Establish and monitor key performance indicators (KPIs) to track operational success and identify areas for improvement.

Ensure compliance with industry standards, regulations, and company policies.

Required skills and qualifications :

Operations Manager (Network Services)

6 years experience in IT Operations Management or Project Management

Demonstrated ability for oral and written communication with the highest levels of management

Demonstrated excellence in planning, directing, and managing Infrastructure Support Services IT projects / operations

Demonstrated successful working knowledge and supervision of employees

Knowledge of industry-accepted standards and best practices related to 24x7 operations environment;

Knowledge of DoD network and system security requirements;

Knowledge of and experience with 24x7 help desk support and operation;

Knowledge of service level agreement, service monitoring, metrics, and standard of operations procedures;

Demonstrated experience in a DoD IT environment;

Experience managing performance-based contract

Demonstrated experience with the ITIL framework (currently v3); - Must have Security Certification - Top Secret / SCI Required

Jira and Confluence -Experience in creating and organizing JIRA IT tickets logically for ease of reporting to Government

leadership.

Bachelor's Degree or higher

Desired Skills :

Advanced JIRA and Confluence experience

Masters Degree preferred

A successful background check and drug screen is required

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Operations Manager w/Top Secret (SCI)

What are the responsibilities and job description for the Operations Manager w/Top Secret (SCI) position at Crowned Grace, Inc?

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