What are the responsibilities and job description for the IT Desktop Support Technician position at Crox Consulting Inc?
Job Description
Job Description
Job Title : IT Support Technician
Location : Englewood, CO
Position Type : Contract / Full Time
The CXO IT Support Technician will work as a member of the internal end user support desk on the IT Operations and CXO teams.
Key Responsibilities :
Resolve computing and access issues for internal and external.
Leverage ServiceNow, SCCM, Active Directory, Workspace One, and many other tools to provide support and solutions to the enterprise
As part of the Support Desk team, they will be providing support for Windows computers and Mac computers
Education and Experience :
3 years of relevant experience OR Bachelor's degree 1-year relevant work experience
Skills and Qualifications :
Strong customer service skills including follow-through and follow-up
Curiosity and a desire to solve problems correctly the first time
Ability to manage, track and prioritize multiple tasks and projects
Willingness to share knowledge and expertise with teammates
Attention to detail and willingness to go the extra mile
History of exceeding ticket closure goals and SLAs
Proven ability to document customer contacts, troubleshooting steps, current status and resolutions in tickets
Strong Windows and Mac support experience
A positive and proactive attitude toward finding solutions, meeting commitments, and assisting others
Great communication skills (people person)
Be able to think on your feet and react quickly
Thrive in a fast paced and high pressure environment
Team player who works well with others
Experience administering objects in Active Directory
Experience with Microsoft SCCM
Experience with ServiceNow
Technical documentation abilities
Experience using G Suite
Experience supporting Mac OS in an enterprise environment
