What are the responsibilities and job description for the Patient Service Representative position at Crox Media Private Limited?
Job Summary
We are seeking a dedicated and detail-oriented Patient Services Representative to join our healthcare team. In this role, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth patient experience. You will manage various administrative tasks, including scheduling appointments, handling inquiries, and maintaining accurate patient records. Your ability to communicate effectively and navigate healthcare systems will be essential in delivering high-quality service.
Duties
- Greet patients warmly and assist them with check-in and check-out processes at the front desk.
- Schedule appointments efficiently while considering patient needs and clinic availability.
- Handle incoming phone calls with professionalism, demonstrating excellent phone etiquette.
- Review and document patient information accurately in electronic health record systems such as Meditech and Epic.
- Assist patients with inquiries regarding services, insurance, and dental terminology as needed.
- Maintain organized records and ensure all documentation is up-to-date for compliance purposes.
- Collaborate with clinical staff to ensure seamless communication between departments.
- Perform any additional administrative tasks as required to support clinic operations.
Requirements
- Previous experience in a clinic or healthcare setting is preferred.
- Proficiency in electronic health record systems (experience with Meditech or Epic is a plus).
- Strong phone etiquette skills to communicate effectively with patients and staff.
- Familiarity with dental terminology is advantageous but not mandatory.
- Excellent organizational skills with attention to detail for documentation review processes.
- Ability to work in a fast-paced environment while maintaining professionalism and empathy towards patients.
- Basic computer skills are required for data entry and management of patient information.
Join our team as a Patient Services Representative where you can make a meaningful impact on patient care while developing your career in the healthcare field!
Job Type: Contract
Pay: $21.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Experience:
- Epic: 2 years (Required)
Ability to Commute:
- Melbourne, FL 32901 (Required)
Work Location: In person
Salary : $21
