What are the responsibilities and job description for the Information Technician Desktop Support Analyst position at Crozer Keystone Health System?
IT Desktop Support Analyst
Overview of Position :
Performs user support, maintenance, training, installation, and project coordination, as required in the support of assigned systems. This position provides daily operational support for end user devices, peripherals and other related desktop technologies that may be used daily and require hands on support.
ESSENTIAL DUTIES
1. Install, maintain and repair desktop related equipment and software (PCs, peripherals, laptops, printers, mobile devices, phones, scanners, workstation on wheels, standard / nonstandard local software including but not limited to MS Office and outlook).
2. Completes software installation, troubleshooting, and support for all applications.
3. Performs regularly scheduled maintenance on systems to ensure longevity.
4. Develops and maintains documentation for workstation hardware and software installation and support procedures.
5. Provides first level diagnosis for networking, server, and communications systems.
6. Works in conjunction with imaging services contractor to support printers, copiers, faxes and other imaging devices.
7. Uses automated systems and processes like Symantec Client Suite Deployment to increase solution efficiency.
8. Provides on-call support on a rotating basis outside the regular hours of operation.
9. Provides on-site support for partner companies as needed.
10. Subscribes to relevant technology information channels to stay informed of security vulnerabilities.
11. Proactively assesses potential items of risk and opportunities of vulnerability in the network.
QUALIFICATIONS
1. Minimum of a two-year college degree.
2. Minimum of two years’ experience with Intel-based personal computer hardware and software including Windows operating systems and associated software and utilities in a Windows Networking environment.
3. A certification or relevant certification completed within 1 year of start date.
4. Experience with Windows 10, Apple iSO and Android handheld devices.
5. Experience with TCP / IP, Ethernet and wireless networks.
6. Excellent analytical and problem-solving skills.
7. Ability to communicate effectively via telephone and in person when dealing with both internal and external customers / vendors.
8. Experience with Outlook Email System and Office 365 Products.
PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
WORKING CONDITIONS / PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Input and review data through a personal computer (PC).
2. Read, write and utilize manual and computerized systems and documentation.
3. Collect data, interpret findings, set priorities and carry out established plans.
4. Regularly lift and / or move 25 lbs.
5. Occasionally climb, balance, stoop, kneel, crouch or crawl.
6. Have vehicle available for reimbursable travel to remote Genesis locations.
This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.
On-Call rotation required.
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