Manager of Customer Project / Program Management (RapidScale)

Company

Cox Communications, Inc.

Engineering / Product Development

Manager, Engineering / Product Development

Manager - People LeaderHybrid - Ability to work remotely part of the week

Yes, 5% of the time

Day

Compensation

Compensation includes a base salary of $108,800.00 - $181,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage.  As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

We are seeking an experienced and results-driven Manager to lead our project management team. The ideal candidate will have a strong background in employee development and team leadership, combined with a passion for process and operational improvement. This role will oversee a team managing projects across a range of hosted cloud services, including IaaS, DRaaS, AVD, O365, and more. In addition, the Manager will implement processes to support strategic company objectives and new product offerings. The successful candidate will be highly organized, possess excellent communication skills, and be a strong advocate for the project management team. They will identify opportunities for improvement, foster strong cross-functional relationships, and ensure the team remains high-performing in a fast-paced environment.

Key Responsibilities:

• Drive the ongoing implementation and improvement of internal and external processes and procedures

• Lead and manage internal initiatives as needed

• Collaborate with accounting teams to enhance billing processes and improve efficiency

• Provide leadership and accountability across departments, including Accounting, Product/Marketing, Service Delivery, and Account Management

• Guide team members in setting individualized goals and career development plans in partnership with leadership

• Lead the team to achieve monthly and annual revenue targets

• Conduct weekly 1:1 meetings with direct reports to track progress, provide support, and ensure continuous career growth

• Manage internal and external escalations, ensuring timely and productive resolution

• Continuously monitor and innovate team performance to drive excellence

Qualifications and Attributes:

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field (i.e. Project Manager/Program Manager). The right candidate could also have a different combination, such as a master's degree and 4 years’ experience; a Ph.D. and 1 year experience in a related field; or 10 years’ experience in a related field

• 1 year of experience in management or lead role

• Strong knowledge of project management principles and the commercial aspects of project delivery

• Ability to thrive under pressure in a fast-paced environment, managing multiple priorities simultaneously

• Proven track record in process creation and improvement

• Experience translating strategic goals into actionable plans and integrating changes into existing workflows

• Strong leadership qualities, with an empathetic approach and a deep understanding of both individual and business needs

• Ability to coach, develop and mentor team members as we grow and scale our customer base

• Familiarity with hosted cloud technologies (e.g., IaaS, DRaaS, AVD, O365)

• Experience working at a Managed Service Provider would be preferred

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

 

Salary : $108,800 - $181,400