What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at CRS Temporary Housing?
Job Details
Job Location
Corporate Headquarters - Phoenix, AZ
Remote Type
Hybrid
Salary Range
18.00 - $18.00
Job Category
Customer Service
Description
CRS Temporary Housing is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and the policyholders, we provide a variety of solutions to make this difficult time easier.
Our office is in North Central Phoenix. New employees will complete office training for approximately 2 -3 weeks . Additionally, employees will work in-office until they show proficiency in the role (approximately 90 days), then they may start working from home on a hybrid basis and will be required to come to the office periodically for training and / or meetings.
Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence. The hourly rate for this position is $18.00 per hour, with additional opportunity for monthly incentives.
Job Summary :
This Customer Service Representative is responsible for being the voice and face of our company. The position is a first point of contact for many external callers and new housing inquiries. The role will ensure customer satisfaction by prompt and proper resolution of questions.
Essential) Duties / Responsibilities :
- Answer incoming phone calls.
- Take hotel and housing requests from insurance adjusters.
- Input and maintain accurate records and customer details into our company's computer systems.
- Performs other related duties as necessary or assigned.
- Ensure customer satisfaction by prompt and proper resolution of questions and issues via email and telephone communication.
- Manage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the company's computer system.
- Performs other duties as necessary or assigned.
Qualifications
Education and / or Experience :
Physical Requirements :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions
Salary : $18
