What are the responsibilities and job description for the Assistant Market Manager position at CRST The Transportation Solution, Inc.?
CRSTs Home Solutions - NAL division is focused on final-mile home delivery of big and bulky products. Home Solutions works with high-profile retailers to deliver, install, and assemble large items like furniture, exercise equipment, and appliances. This valuable service helps our retail partners meet the needs of the growing home-delivery market.
- Location :
- Sparks, NV - Supporting Home Depot
- Job Summary :
- Assist Market manager in all operational aspects of assigned Home Depot location in Sparks, NV. Responsible for responding to and / or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.
- Essential Duties and Responsibilities : ?
- Assist Market Manager in all operational aspects of assigned location
- Address and resolve motor carrier partner questions and concerns
- Assist in managing the day-to-day POD process including collection and weekly audit of documents
- Assist in the coordination of load-out and ensuring everyone has assigned orders on a daily basis
- Point of contact for assigned stores for basic issues regarding deliveries from the store, when necessary
- Identify, escalate and execute on management-approved opportunities for increased productivity for the territory
- Act as a liaison between local customers, warehousing partners, independently contracted motor carrier partners and the CRST Corporate Office
- Perform weekly inventory audit
- Validation of weekly motor carrier partner pay
- Seek and solicit local independent motor carrier partners for contacting, operational standards and cost efficiencies
- Exercise professional judgment and diplomatic approach to issue management and resolution
- Builds company image within market by collaborating with carrier partners, customers and management
- Completes all assigned tasks in a thorough and workmanlike fashion
- This includes timely return of phone calls, emails, and customer, partner and internal inquiries
- Preferred Skills :
- Management of Financial Resources
- Judgement and Decision Making
- Good Time Management
- Operation and Control
- Critical Thinking and Negotiation
- Operations Analysis and Coordination
- The CRST Core Values :
- Safety at the Core of All We Do Integrity in Every Decision and Action Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.
- EEO Statement :
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
