Desktop Technician I

CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.

CRST’s IT team oversees a large network of locations that support CRST initiatives. IT roles encompass everything from software developers to application administrators to help desk/desktop support. Our IT pros keep CRST secure and operating efficiently so we can reach our strategic goals.

Job Family: IT professionals plan, develop, implement, and maintain an organization’s technology infrastructure and systems. They play a crucial role in supporting and optimizing technology resources to meet organizational needs, enhance productivity, and drive innovation. IT contributes to areas such as technical support, system administration, networking, database management, software development, and project management.

Job Summary: The Desktop Technician I is responsible for maintaining computer hardware, troubleshooting desktop issues, and performing software installations and upgrades. This role includes documenting support activities, contributing to IT procedures, and providing strong customer service by addressing user inquiries, participating in projects, and ensuring effective system operations.

Location: On-Site Amherst, NY

Job Schedule: Monday - Friday 8:00am - 5:00pm

Compensation: $22-25/hr is the starting range (Pay Bi-Weekly) *A final amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range.

Essential Duties And Responsibilities

• Maintain computer hardware by performing software installations and upgrades along with hardware repairs or replacements as needed
• Document incidents and problems, including troubleshooting steps and comments, in an incident management system
• Ensure successful daily user operations by responding to incidents, troubleshooting desktop issues, performing diagnostic testing, and resolving desktop inquiries
• Accurately document support issues, activities, and resolutions and communicate user feedback to managers and IT team members
• Monitor system changes, understand their impact on end users, and perform hardware and software installations and updates on desktop and laptop computers
• Contribute to the development and maintenance of IT procedures by identifying improvement opportunities, sharing best practices, and updating documentation as needed
• Participate in small to medium-sized projects, such as system upgrades or equipment deployments
• Possess strong interpersonal skills and the ability to work well with others to handle critical situations calmly and confidently
• Exhibit excellent verbal and written communication with a professional demeanor and polished phone skills
• Demonstrate strong customer service skills, including the ability to listen, interpret, and explain computer-related concepts in non-technical terms
• Exhibit strong troubleshooting skills in an enterprise environment and the ability to multitask
• Possess strong knowledge of current operating systems (e.g., Windows, macOS), software products, and basic network configurations
• Perform other duties as assigned including backups, security updates, and inventory management
• Maintain regular and reliable attendance
  
  

Requirements

• High school diploma or GED
  
  

Ideal Experience And Skill Set

• Powershell experience
• Experience with Remote Management Tool (RMM)
• Desktop Support experience
• Familiarity with Microsoft Intune
  
  

Did You Know?

• CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to provide the best service to our customers and the best work environment for our employees.
• We’re family-owned. We’re dedicated to building on our founder’s legacy to make CRST the transportation solution.
• CRST is headquartered in Cedar Rapids, IA. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country.
  
  

Work locations will be determined during the hiring process based on business needs and the position’s essential functions.

The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.