Director - Commercial Development

WHO WE ARE
Headquarters: Cedar Rapids, IA
Position Location: Cedar Rapids, IA

CRST The Transportation Solution, Inc.
As a member of Team CRST, you’ll be part of one of the nation’s largest privately held transportation and logistics companies - this year celebrating its 70th anniversary. We offer services including truckload capacity, flatbed, transportation management, dedicated services, white-glove handling, team expedited and final mile delivery.

We drive over 158 million miles annually, thanks to the hard work of 4,000 drivers, a network of contractors and agents and support from 1,800 team members. Every mile reflects our tenacious commitment to over-deliver, exceed customer expectations and uphold the highest standards of safety and service.

CRST Capacity Solutions
CRST’s Capacity Solutions team delivers reliable, flexible general freight solutions powered by strategic planning and operational execution. We focus on building long-term customer partnerships by optimizing fleet performance and responding to market trends with smart, scalable service.

THE POSITION
Reporting Structure: The Director - Commercial Development reports to the VP - Capacity Operations.

The Director - Commercial Development drives revenue growth, customer success and load optimization for CRST’s general freight business. This role leads the Key Accounts team, manages freight strategy and supports cross-functional alignment across regions to deliver margin improvement and fleet utilization gains.

Key responsibilities include:

• Strategic Freight Planning: Lead freight strategy, load balance and optimization efforts using data and market intelligence
• Customer Development: Cultivate strong customer relationships and serve as the escalation point for service recovery
• Team Leadership: Manage, coach and elevate Key Accounts team performance toward profitability and service targets
• Talent Development: Build a strong team bench by developing leaders, driving employee engagement and creating growth opportunities
• Revenue Growth: Identify and evaluate new freight opportunities to support network expansion
• Operational Alignment: Partner with Planning and Operations to drive coordination and execution
• Process Improvement: Enhance systems and workflows to improve efficiency and customer experience
• Performance Management: Monitor KPIs, track progress and report results to Capacity leadership
• Accountability & Reliability: Maintain regular and reliable attendance while supporting evolving business needs

EXPERIENCE AND REQUIREMENTS

• Education: HS Diploma or GED
• Industry Background: Transportation or logistics experience, ideally in freight management, customer service or operations
• Team Leadership: Proven success leading high-performance teams and managing escalations with accountability
• Analytical Thinking: Strong data orientation and experience using freight metrics to drive decisions
• Cross-Functional Collaboration: Effective at partnering across teams to identify solutions and align execution

PREFERRED QUALIFICATIONS

• Education: Bachelor’s degree or relevant certifications
• Freight Strategy: Experience with segmentation, load optimization and commercial planning
• Customer Leadership: Demonstrated success growing strategic customer partnerships
• Executive Communication: Skilled at influencing and presenting to senior leadership
• Results Focus: High sense of ownership and commitment to continuous improvement and performance metrics

COMPENSATION
CRST offers a competitive compensation package, including base salary, performance-based incentives and a comprehensive benefits program.

The CRST Core Values: Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.