Dispatch Manager

Corporate Overview: CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life

Business Unit: CRST Capacity Solutions brings together our Brokerage and Expedited services.

Job Title: Dispatch Manager

Location: Onsite in Cedar Rapids, IA (1332 Edgewood Rd SW, Cedar Rapids, IA 52404)

Job Schedule: We have 3 shifts available!

Part-Time Position

• Saturday & Sunday: 8:00AM - 8:00PM
• Monday: 4:00PM - 8:00PM
  
  

Second Shift Position (Thursday - Saturday and every other Wednesday)

• Every other Wednesday: 11AM - 10PM
• Thursday & Friday: 11AM - 10PM
• Saturday: 8AM - 8PM
  
  

3rd Shift Position

• Sunday through Thursday: 7PM - 7AM (shift start on Saturday working through Friday night)
• Friday & Saturday: 8PM - 8AM
  
  

Job Family

Fleet operations is responsible for overseeing all aspects of a fleet of trucks. The main task is to ensure the fleet is well-maintained, meets legal requirements and operates efficiently to maximize productivity and minimize costs. This role involves managing and developing relationships with drivers to increase satisfaction and improve retention. Additionally, they work closely with drivers to coordinate deliveries and ensure timely arrival at destinations. Communication, analytical and organizational skills are essential for success in this role.

Job Summary

Dispatch Managers supervise the entire fleet of drivers in a fast-paced environment. They are responsible for communicating with drivers, working one-on-one to solve problems and delivering solutions to ensure maximum utilization of driver hours as well as increasing driver satisfaction and retention.

Essential Duties And Responsibilities

• Responsible for the direct management and supervision of drivers, including ensuring compliance with HOS and DOT regulations, adherence to company policies, safety, driver retention and timely movement of freight
• Establishes solid business relationships and maintains open, accurate and timely two-way communication with drivers and other team members
• Exercises discretion and independent judgment to make safe decisions that balance the needs of the customer, driver and business
• Ensures absolute confidentiality of customers and drivers; follows suggested guidelines for database management
• Analyzes scheduled pickup and delivery appointments daily; coordinates loads for drivers and confirms that each driver is fully informed of all customer and company expectations on every load at the point of dispatch
• Monitors freight movement to provide safe, on-time service and meet customer requirements
• Monitors transit times of dispatched loads; anticipates and communicates any potential delays to ensure late loads are addressed with appropriate stakeholders
• Implement contingency logistics plans to secure on-time freight delivery in the event of a breakdown or accident
• Maintains knowledge of customer needs and expectations
• Answers a high volume of emails in a timely and professional manner throughout the day
• Answers the phone in an amiable and professional manner
• Answers questions within the area of the position’s responsibility or refers calls to the appropriate person
• Complies with all safety policies, practices and procedures, and reports all unsafe activities to a supervisor or human resources
• Participates in proactive team efforts to achieve departmental and company goals
• Communicates with Customers in a timely manner on late pickups/deliveries or issues with loads
• Updates load information based on customer updates
• Communicates any load changes to drivers
• Communicates with Customers in a timely manner on late pickups/deliveries or issues with loads
• Updates load information based on customer updates
• Perform other duties as assigned
• Regular and reliable attendance
  
  

Ideal Experience & Skill Set

• Complex Problem Solving
• Coordination
• Judgement and Decision Making
• Management and Personnel Resources
• Service Orientation
• Social Perceptiveness
• Time Management
  
  

Did You Know?

• CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to provide the best service to our customers and the best work environment for our employees.
• We’re family-owned. We’re dedicated to building on our founder’s legacy to make CRST the transportation solution.
• CRST is headquartered in Cedar Rapids, IA. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country. When we thrive, America thrives!
  
  

The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.