What are the responsibilities and job description for the SUPERVISOR - OPERATIONS position at CRST The Transportation Solution, Inc.?
We have an opportunity as Supervisor of Operations on our team onsite at International Paper. The Supervisor of Operations is responsible for the supervision of drivers, trailer sweepers, scale house activities, and assigned equipment. You will work closely and coordinate with customer operations to ensure we are hitting load and unload targets, providing superior customer service, and counseling drivers on safety and policy issues and management.
- Shift :
- 1 st week : Sunday, Wednesday, & Thursday 5 am to 5 pm (12-hour shifts) 36 hours total, 2 nd week : Monday, Tuesday, Friday, & Saturday 5 am to 5 pm (12-hour shifts) 48 hours total 3 rd week : repeat 1 st week, 4 th week : repeat 2 nd week.
- Job Responsibilities :
- Ensure safety procedures are followed.
- Lead a staff of Trailer Sweepers and up to 14 drivers to ensure high delivery of customer service and fleet profitability.
- Perform all aspects of dedicated customer service, including targets set by the customer to reach production in shipping and receiving.
- Manage daily planning of equipment and drivers while ensuring high utilization.
- Act as liaison between the customer, drivers, and internal departments.
- Develop relationships with drivers to improve driver performance and encourage retention.
- Help create and manage customized Key Performance Indicators (KPI) to help ensure goal attainment.
The CRST Core Values : Safety at the Core of All We Do Integrity in Every Decision and Action Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.
EEO Statement : All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
