What are the responsibilities and job description for the Sales Agent Supervisor position at Cruise America, Inc.?
The Sales Call Center Supervisor is a front-line position handling the overall day-to-day activity and performance of the team of sales agents. Tasks are varied, non-routine, and complex. This is a salaried, full-time, in-office position.
Comprehensive compensation and benefits to be discussed in interview
Days off can either be Sunday & Wednesday OR Sunday & Monday
SALES CALL CENTER SUPERVISOR ESSENTIAL DUTIES AND RESPONSIBILITIES:
The position will require excellent communication in all forms, exceptional administrative skills, organization and project management in addition to the responsibilities listed below.
- Supervises the overall activity and performance of the sales team
- Scheduling and call queue maintenance
- Assist in problem resolution, process improvement, and application of company policies and guidelines
- Monitors calls and provides feedback in a routine and timely manner, conducts scheduled agent coaching
- Additional job responsibilities will be assigned as necessary
- Assist the manager with various special projects
SALES SUPERVISOR BENEFITS:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
EXPERIENCE:
- Sales: 1 year
- Supervising: 1 year
- Scheduling for multiple employees
- Coaching
- Email management/organizational skills
Physical Demands
While performing the duties of this Job, the employee is regularly required to sit, talk or hear and use hands to handle, feel, or type. The employee is occasionally required to stand; walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
***THIS POSITION IS NOT REMOTE***
Job Type: Full-time
Education:
- High school or equivalent (Required)
Ability to commute/relocate:
- Mesa, AZ: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
People with a criminal record are encouraged to apply
Experience:
- Supervising: 1 year (Preferred)
- Sales: 1 year (Preferred)
Work Location: In person
