Hotel Reservations Coordinator - (Hybrid)

Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office has won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal.

Job Summary

As a Hotel Coordinator, you will be responsible for ensuring the accuracy of hotel reservations, confirming

reservation details, bed types, and guest names so that the travel advisor has a seamless booking experience for their

clients. You will need to be detail-oriented, customer-focused, and well organized to be able to coordinate travel

reservations for guests with the appropriate hotel company.

Responsibilities

• Contact hotels or other third-party partners to confirm reservations and ensure all details are accurate
• Verify names, bed types, special requests, and other booking details with the property
• Respond to agent inquiries regarding reservations, changes, or cancellations in a timely and professional manner.
• Resolve agent concerns related to booking errors, requests, or special needs.
• Maintain detailed records of phone calls made to properties, communications with third party vendors and hotel team.
• Identify and address discrepancies in booking information and work proactively to resolve issues.
• Collaborate with internal teams to ensure smooth reservation processing and address any operational challenges.
• Provide regular updates on bi-weekly calls of any customer service issues with hotel partners or pending confirmations that need escalation.
• Input verified reservations into our hotel back-office platform.
• Assist Navitrip team with any other duties as required.

The items listed above are intended to provide an overview of the essential functions of the job.

This is not an exhaustive list of all functions and responsibilities that the position may be required to perform.

Competencies

• Must have excellent verbal and written communication skills, customer support experience, problem solving ability, and listening skills
• Needs strong attention to detail
• Must be able to multi-task
• Must be well organized
• Prior experience in hotel or travel industry is preferred

Requirements

• GED or equivalent
• 2 years of relevant experience

This is a hybrid role (Mondays and Fridays – remote and Tuesdays-Thursdays on-site)

Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.