What are the responsibilities and job description for the Guest Service Ambassador position at Cruisechicago?
Chicago’s First Lady, the industry leader in Chicago tours and private events, is seeking a Guest Service Ambassador to join our exciting and high volume workplace. Serving Chicago for over 80 years, our company has grown to include nine vessels operating every March - November from our dock at the southeast corner of the Michigan Avenue Bridge. Chicago’s First Lady is focused on building loyalty and value with its guests through great service, outstanding products, operational excellence and innovative leadership.Benefits offered to eligible seasonal employees include : Paid Time OffPaid Sick TimePre-Tax Transit benefitsTransit Pass Reimbursement Benefits401K programEmployee Ticket BenefitsThe Guest Service Ambassador is responsible for welcoming and providing exceptional service to our guests and potential guests, in an aesthetically pleasing and functional outdoor space on the beautiful Chicago Riverwalk. This includes, but is not limited to, answering questions, providing product information and resolving concerns while also ensuring that the guest leaves satisfied with your service. As a primary agent of our organization, it is vitally important that all Guest Service Ambassadors be personable and outgoing. Other key job responsibilities include : Cordially greeting all guests, providing them with excellent customer serviceDrawing attention to your location through shouting out our product offeringsSeeking out opportunities to engage and assist passers-byAnswering questions concerning tour and ticketing options, fares, routes, schedules and reservationsCrowd control and line managementTicket verification and entry scanningMonitor company property, private areas, and equipment for security breaches and safety hazardsAddressing issues immediately and openly with the assistance of a supervisorWorking and communicating within a sales team, with the goal of maximizing businessKeeping a positive attitude in stressful situationsMultitasking and prioritizing in a fast-paced environmentMaintaining high attention to detailStanding for long periods of time, while maintaining good posture, in all weather conditionsOther physical requirements including climbing stairs, bending, carrying, and lifting paper materials and some equipmentPerforming other related duties as directed by managementConformance of all company standards and core values is essentialFull open availability, including nights, weekends and holidays is required#J-18808-Ljbffr