What are the responsibilities and job description for the Operations Assistant position at Cruiser Accessories & Rock Tamers, LLC?
Job Description
We are seeking an Operations Assistant to join our team! You will perform clerical and administrative functions in order to drive company success.
Responsibilities:
We are seeking an Operations Assistant to join our team! You will perform clerical and administrative functions in order to drive company success.
Responsibilities:
- Maintain and document all operations processes and procedures
- Support Director of Operations with special projects, generating reports and completing data analysis
- Assist with Quality Assurance audits
- Review Product Approval Forms (PAF’s), Product Change Forms (PCF’s) and Product Discontinuation Forms (PDF’s)
- Maintain accuracy and data integrity of MS Access database for product details and reporting
- Enhance and improve data entry forms, processes and techniques for cross-functional teams
- Manage all Return Merchandise Authorizations (RMA’s)
- Assist with product issues and customer satisfaction concerns
- Investigate and dispute customer chargebacks related to shipping issues
- Work with Operations team to develop action plans for warehouse team members to eliminate future chargebacks related to shipping
- Assist the warehouse team members with customer shipping requirements
- Maintain key customer “quick reference” shipping guide for warehouse team members
- Assist warehouse team members on all shipping technology platforms
- Manage and maintain warehouse supplies
- Manage cycle count process and report results
- Other duties assigned by Director of Operations
- Associates Degree in Business administration or similar field is preferred but not required
- 1 year operations or related experience preferred
- Proficient with Microsoft Office (i.e. Outlook, Excel, Word)
- Experience with Sage, Starship and Scan Force is preferred
- Excellent verbal/written communication and interpersonal skills
- Ability to deal sensitively with confidential information
- Flexible, resourceful and a CAN-DO attitude
- Must possess strong analytical skills, be highly organized and detail oriented and efficient in handling multiple projects simultaneously in a deadline driven environment
- Must be a motivated, self-starter and willing to work outside normal business hours in order to meet deadlines
- Good problem solving skills are required
- Ownership of tasks assigned, and ability to self-motivate is required
- Needs to be able to perform with limited supervision
- Must be a team player