Assistant General Manager (AGM)

We are looking for an experienced Assistant General Manager to help with daily business operations. The AGM is an entry-level management position responsible for managing associates, assigning specified work, focusing on store level operation performance, coaching, and developing subordinates. The AGM must be able to competently perform duties in the absence of upper management.

The AGM must be able to motivate and positively influence staff, especially during times of low morale. A top candidate for this position must have strong leadership and organizational skills. The AGM should be firm, but also approachable. This is an exempt position and will report to upper management of the store.

Who are we looking for?

If you aspire to be a part of a company that is world-class and represents the country's best brand in gourmet cookies, then this opportunity is right for you.

This is an incredible opportunity to join the fastest growing cookie company in America, as we plan for rapid growth in bringing the Crumbl Cookie brand to communities who haven't had the chance to indulge in this one-of-a-kind bakery experience.

Working at Crumbl is more than just a job. It's a stepping-stone to a successful future in the world of business. Our ownership team considers our team to be more than just employees, they are a highly valued part of our culture and the joy we hope to deliver to customers.

Qualifications:

• 1 year of job-related experience in a restaurant or customer service management such as a supervisor, lead, or entry-level manager
• Demonstrates team management, delegation and issue resolution skills
• Great interpersonal and communication skills
• Knowledge of food handling and safety procedures in the food service industry
• Excellent communication and interpersonal skills
• Strong leadership skills and problem-solving abilities
• Proficient in interviewing, hiring, and training employees
• Must be Servsafe certified

Responsibilities:

• Hands on manager who is able to lead a team of Shift Leads and Bakers
• Conducts and coordinates on-the-job training for new Team members, and ensures all associates receive basic skills training to perform their jobs
• Oversee daily operations of the store, including food preparation, service, and customer satisfaction
• Monitor inventory levels and order supplies as needed
• Consistently and creatively motivates Team Members to maintain our customer service scores
• Provides support, coaching and encouragement necessary to achieve business goals
• Ensures that the restaurant is clean, and all equipment is properly maintained and cleaned
• Assigns work tasks and activities
• Prepares schedules, and ensure all shifts are covered
• Handle customer complaints and resolve issues in a timely manner
• Collaborate with management team to develop and implement strategies for business growth
• Ensure compliance with health and safety regulations
• Flexible to work various shifts, including weekends and holidays
• Must be able to stand for long period, bend, use hands, appliances, and lift up to 50 lbs for extended periods

Required Skills:

• Positive attitude, humble, servant leader
• Ability to multitask and work in a fast-paced environment
• Ability to work at a quick, efficient and thorough pace
• Team-oriented, adaptable, dependable, and strong work ethic

Schedule:

• Store hours are Monday - Thursday 8 a.m. - 10 p.m. and Friday - Saturday 8 a.m. - 11pm. Closed Sundays
• Assistant General Manager on-site hours if managed well should be a typical 45-hour workweek.

Benefits

• Paid Time Off (PTO)
• Recruitment and referral bonus
• Recognition awards
• Free shift cookies
• Sundays off