Franchise Partner Consultant

Join us at Crumbl and let's make the world a sweeter place, one cookie at a time!

Job Purpose

The purpose of the Franchise Partner Consultant is to ensure the success of 30 to 35 Crumbl locations by acting as a trusted advisor, consulting on profitability, and supporting operational excellence.

Duties and Responsibilities

Trusted Advisor to Franchise Partner

• Establish a strong, trusted advisor relationship with Franchise Partners through leadership training, on-site store visits, and frequent communication
• Act as a liaison between the Franchise Partner and Crumbl HQ to balance stakeholder interests and recommend solutions
• Facilitate Franchise Partner networking by connecting those with similar challenges and interests through roundtable discussions and a strong understanding of the market and region
• Use Franchise Partner leadership training to promote a positive Crew culture
• Document interactions with Franchise Partners

Consult on Business Success and Profitability

• Develop reports and actionable recommendations tailored to individual store business needs, by using sales data, comparison statistics, and analysis.
• Work with Franchise Partners to create short and long-term business goals
• Review profit and loss statements to identify profit goals and opportunities
• Frequently perform root-cause analyses and provide recommendations for business growth
• Conduct local market research to aid in increasing sales through marketing initiatives and community involvement
• Develop marketing strategies based on market research and Franchise Partner interest

Support Operational Excellence

• Develop a thorough understanding of Crumbl’s operational KPIs and the why behind them including policies and procedures
• Educate and offer strategic advice on the 3 C’s of Crumbl (Cookie Quality, Cleanliness, and Customer Experience)
• Seek every opportunity to encourage operational excellence
• Applaud operational excellence with awards and recognition
• Review metrics for ticket times, cookie quality, sold-out time, service availability, and customer reviews to identify strengths and weaknesses; coach on operational best practices.
• Review operational dashboards for the market, region to better understand opportunities for each store and recommend best strategies to reach strategic goals for Franchise Partners.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice in order to meet the business needs of Crumbl.

Qualifications

Minimum Qualifications

• Bachelor’s degree with emphasis in Business, Marketing, or Accounting or equivalent proven experience
• Keen understanding of business concepts and what makes a business successful
• Knowledge of profit and loss statements as well as business financial concepts
• Excellent proven communication skills (ability to convey complex ideas clearly and using simple language)
• Proficient in Microsoft Office and Google Workspace
• Strong emotional intelligence
• Ability to conduct crucial conversations
• Ability to balance the interests of both HQ and Franchise Partners, though sometimes conflicting
• Ability to work in a fast paced environment with little to no supervision

Preferred Qualifications

• Previous consulting or coaching experience
• Previous management experience
• Previous business financial experience

Working Conditions

Shared indoor office environment for the majority of the time. Sitting and standing desk provided for the employee in a temperature-controlled building. Second floor location with elevators and stairs available.

Travel requirement is two in-person store visits per year, minimum. The frequency may exceed twice a month depending on store performance and business needs. Current driver’s license and clean driving record required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to touch, handle, or feel, and reach with hands and arms. Prolonged periods of working on a computer.

This position requires the ability to occasionally lift products and supplies up to 50 pounds.

Benefits & Perks

• Medical, dental, vision benefits
• 15 days of PTO/year
• 11 paid holidays
• 12 weeks Paid parental leave
• Personal phone bill reimbursement up to $50/month
• Personal gym membership reimbursement up to $50/month
• Child care reimbursement of up to $400/month
• Corporate DoorDash® DashPass membership
• Regular company and team activities
• 401k with a competitive matching contribution plan
• Excellent opportunities for career growth
• Work in a hyper-growth company
• Cookies on us :)

About Us

Crumbl was founded in 2017 by Jason McGowan & Sawyer Hemsley in Logan, Utah. It is now the fastest-growing cookie company in the nation with over 900 locations in the USA and Canada. Crumbl is powered by cutting-edge technology, iconic branding, delicious desserts, and passionate people.

Crumbl HQ and franchisees provide employment for over 26,000 people across the United States, and all of our franchises are owned and operated by independent members of the local community.

Crumbl’s 200 unique cookie flavors rotate weekly and are served in our famous pink box!

Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Crumbl began as a small cookie shop in the small town of Logan, Utah. It started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was established in 2017 in Logan, Utah by Jason McGowan and Sawyer Hemsley. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that were just plain embarrassing to them today, Crumbl has over 800 locations across the United States and Canada and is growing everyday!  

Salary : $50 - $400