Shift Leader

We are looking for applicants who are friendly, enthusiastic, and who genuinely enjoy serving guests. If you are someone who enjoys baking, working with your hands, has a passion to serve and make memorable experiences, likes to learn and grow while being in a fast-paced environment, then Crumbl Cookies is the place for you. Oh... and did we tell you these cookies are the best in the world!!!

As a Shift Leader you will oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, dealing with no-shows, delegating tasks, handling cash up, and reporting any issues to the manager.

To be successful as a shift leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top shift leader should be able to ensure smooth and efficient workflows.

Requirements

• Hospitality Forward!
• A fast, friendly attitude and work ethic
• Business savvy
• Food and Facilities Safety Compliance
• Previous leadership experience working in quick service restaurants
• Ability to multitask and communicate effectively
• Passion for food service industry
• Excellent communication and interpersonal skills
• Strong leadership and organizational skills
• Confident problem-solver
• Team player

Responsibilities

• As Shift Leader, you will play a very important role in operating the store daily
• You will be responsible for maintaining fast friendly customer experience; keeping a clean organized kitchen; ensuring continuous flow of high quality cookies; keep crew working at a fast pass; ensure bakers are well trained and provide great customer service
• Shift Leader’s spend the majority of their time working in the kitchen as a team ensuring all crew members have assigned duties and all tasks are completed on time
• The shift leader's responsibilities include running an efficient service, delegating tasks, handling till opening and closing, fostering a positive team and culture and reporting any issues to the manager
• Ultimately, a top shift leader should be able to ensure smooth and efficient workflows
• Monitoring team performance and ensuring duties are performed efficiently
• Reporting any issues that arise during the shift to management
• Managing employee requests and transgressions
• Ensuring compliance with company policies, health, and safety standards
• Coaching team members and training new staff
• Handling customer issues

Anticipated Hours

• Days: Monday through Saturday
• Weekly hours: up to 40
• Shifts to potentially be available (for): Morning, day, and night

Pay

• $17-$18 (includes hourly salary tip)

Benefits

• Employee Discount
• Off Every Sunday
• Flexible schedule
• Early close on certain holidays
• Regular performance collaboration and career growth opportunities

Experience

• At least 1 year in restaurant/food industry management (Preferred)

Certifications

• Food Handlers Certification

Physical Requirements

• Ability to lift packages between 10-55 lbs
• Ability to be on your feet for the entire shift
• Climb a ladder

Corporate Uniform

• Crumbl shirts and hat (required to be worn at each shift) will be provided
• Black pants
• Black sneakers
• No jewelry

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Shift:

• Evening shift

Ability to Relocate:

• Brighton, MA 02135: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18