General Manager (Aiken, SC)

Job title: General Manager

Job location:

Crumbl Cookies

256 East Gate Dr Unit 6

Aiken, SC 29803

Crumbl Cookies is looking for an experienced General Manager to oversee and manage the daily operations of the restaurant and to ensure the satisfaction of the restaurant's employees and customers.

The ideal candidate we are seeking is a dynamic leader who enjoys working in a fast-paced environment and has a passion for creating an exceptional guest experience. In order to be considered, you must have immediate recent experience operating a high volume quick-serve restaurant and/or bakery with exceptionally high levels of customer interaction and hands-on operation and vendor management experience.

The ideal candidate will exhibit the following qualities:

• Strong supervisory and leadership skills
• Excellent organizational and time management skills
• Well versed in food safety and restaurant guidelines
• Cheerful and Positive Attitude
• Teamwork oriented
• Serving Leader
• Ability to foster a positive work environment
• Previous management experience
• Flexible schedule to work in early morning shifts or late evening shifts

Requirements

• Minimum 1-3 years of previous restaurant experience or in similar role, preferred
• Bachelor’s degree in business, Management, or related field, preferred
• Proven Leadership Skills of Large Teams of 30
• Clear communication with team members through emails and online calendars
• Inventory Management and ordering
• Maintain online staff scheduling up to date using application and usage
• Group communications and basic task management apps
• Microsoft Suite and/or Google Apps, with emphasis on most common spreadsheet functions
• Strong understanding of business management, financial, and leadership principles.
• Time and project management skills
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members
• Serve Safe or equivalent
• Valid driver's license

Management Responsibilities:

• The General Manager will need to be consistently focusing on improving team member engagement by having a successful team and utilize direct coaching tools
• Plan and execute all operational aspects of the store in a way that enables the achievement of key outcomes (specific outcomes to be shared)
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance while also supporting personal growth and opportunity for all team members
• Coordinate regularly with our Business Manager and Crumbl headquarters to understand and achieve P&L goals and stay in compliance with all operational requirements and minimum standards
• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assess employee performance, and provide helpful feedback and training opportunities
• Resolving conflicts or complaints from customers and employees
• Monitoring store activity and ensuring it is properly provisioned and staffed
• Analyzing information and processes and developing more effective or efficient processes and strategies
• Establishing and achieving business and profit objectives
• Generating reports and presenting information to upper-level managers or other parties
• Ensuring staff members follow company policies and procedures
• Other duties assigned to ensure the overall health and success of the business

Restaurant Responsibilities

• Oversees food preparation, ensuring compliance with health, safety and Crumbl standards
• Manages inventory and purchase food and supplies with attention to detail on quality and cost
• Prepare and submit daily operational reports and other documentation as requested by leadership or corporate
• Handle and resolve customer complaints in a courteous and diplomatic manner
• Willing to be hands on in the Front and Back of House
• Lead and maintain a safe and encouraging environment for team members
• Follow Food Safety and Cleanliness Guidelines
• Maintain Proper Quality Parameters
• Have excellent organizational and time management skills
• Maintaining a clean, tidy business, ensuring that signage and displays are presentable

Physical Requirements

• Must be able to work quickly and efficiently
• Must be able to work on your feet for several hours at a time
• Must be able to lift up to 50 pounds

Skills

• Understanding of food safety practices
• Excellent time-management skills
• Ability to remain calm and focused in a fast-paced environment
• Team spirit, with a customer-focused attitude
• Flexibility to work in early morning shifts or late evening shifts

Schedule:

• Store hours are Monday - Thursday 8 a.m. - 10 p.m. and Friday - Saturday 8 a.m. - midnight. Closed Sundays
• General Manager on-site hours will start high as we get systems worked out, but if managed well should be reduced to a typical 45-50 hour workweek within the first 60 days, with very little of that time actually engaged on on-floor operations (you are not required to work any minimum number of floor hours, as or KPIs and Gross Margins are your primary measures of success)
• Support provided for general administration, payroll, hiring, HR, and inventory ordering from our corporate office, so your focus will be almost entirely on team building, scheduling, day-to-day operations and customer service excellence.

Immediate Benefits:

• Employee Discount
• Free Cookies
• Employee Referral Bonus Program
• CLOSED SUNDAYS

Benefits:

• Flexible schedule
• Paid time off (PTO)

Experience:

• Production scheduling: 1 year (required)
• Managing a large staff: 1 year (required)
• Fast-paced restaurant management: 1 year (required)

License/Certification:

• Driver's License (required)
• Serve Safe or equivalent (required)

Shift availability:

• Day Shift (required)
• Night Shift (required)

Work Location: In person