What are the responsibilities and job description for the Crumbl Cookies Bakery Assistant Store Manager position at Crumbl?
Bakery, customer service, and opening and closing procedures, food safety
Description
Crumbl is looking for store leaders who serve customers with the highest standard, make amazing cookies, and provide effective guidance for their coworkers. We want individuals who will work alongside bakers, help the crew work efficiently, and provide hands-on training. If you can engage and inspire the team, deliver world-class customer service, and serve incredible quality cookies to our customers, we want you!
Advantages of being a Crumbl Assistant Manager
- All Sundays off
- Paid time off
- Working for a company that values work/family life balance
Responsibilities
- LEADERSHIP & MANAGEMENT: Help lead the team to accomplish objectives, oversee a variety of systems and processes to excel in meeting key performance indicators (KPIs), and build and develop the Crumbl Culture. Fulfill many management functions when the store manager is not present
- PEOPLE DEVELOPMENT: Assist in developing Crumbl team member's skills and capabilities for their current and future roles at Crumbl
- OPERATIONS: Supervise variety of Crumbl operational areas including quality control and taste, cookie baking process, cookie presentation, delivery experience, and more
- CUSTOMER SERVICE: Create raving fans through genuine, welcoming, and friendly interactions with every guest that comes into Crumbl
- COMMUNICATION: Communicate clearly and frequently with store leadership team and the Crumbl Crew
- TECHNOLOGY APTITUDE: Skillfully use internal and external technology tools (point-of-sale, Crumbl recipe/order/fulfillment applications, email, chat applications) Be able to problem-solve technology issues through key technical support contacts when needed
- ATTENTION TO DETAIL: Highly aware of the details of baking and guest service process, ensures those details are managed, communicated, and taught to the team to deliver excellence daily
- CLEANLINESS & TIDINESS: Always maintain clean, orderly, and safe bakery environment, exceeding regulatory and company requirements
- FACILITIES & EQUIPMENT: Monitor safe use of and movement around equipment
- SAFETY: Constantly train and coach on safety first
Qualifications
- CHARACTER: Strong personal values displayed through action and word
- WORK ETHIC: Committed to giving exceptional effort consistently in all responsibilities
- CULTURAL FIT: Strong internal "why" that aligns with owners and Crumbl, similar values and character, and a passion for food and baking
- EXPERIENCE: Preferably has at least one year of business, leadership, management, and food or restaurant experience
Following hiring, all necessary training will be provided. Candidates without their Certified Food Safety Manager Certificate or all necessary bakery skills may be asked to complete a probationary period working as a shift lead until those qualifications are obtained. Owners and store manager will support assistant manager in learning the processes needed to be successful. Assistant managers also participate in the tip pool and will make additional compensation to their hourly rate.
Salary
$18 - $20 per hour
Salary : $18 - $20
