Operations Manager

We are a fast-growing fitness company that grows leaders, with many opportunities for growth and advancement. Crunch is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals.

Our ‘No Judgments' philosophy attracts a diverse and welcoming group of professionals, making Crunch Fitness an amazing company to work for.

Job Type: Full-time

Salary: $33,000.00 - $50,000.00 per year

Shift: 8–10-hour shifts – Day.

Experience: Health club & gym management experience (Required)

Work Location: One location

At Crunch Fitness we are committed to helping our team members and members to become the best version of themselves. We're changing the landscape of the fitness industry and believe that fitness can be accessible, affordable and a way of life for everyone. There are no Judgments here = not too much or not enough, no stares of disapproval.

Benefits

• 401(k)
• Dental/Vision insurance
• Flexible schedule
• Health insurance
• Life Insurance (full time)
• Paid time off

• Free gym membership!!!!
• As a performance-based company, you will have opportunities for growth.
• Control your pay with Daily Pay!
• Employee discounts
• Long- and Short-Term Disability
• **Discounted certifications from NASM**
• Maximize your pay by earning COMMISSIONS and BONUSES with your hourly rate!

Here we keep open minds. We are nurturers. We seek only to encourage, empower and entertain.

There is no one type. There is no one reason. There is no one way. What we are is a diverse community; what we have is a culture of fun; what there is, is room for everyone; all kinds of people with all kinds of goals who've chosen to reach them with us.

We're looking for committed and dedicated individuals to help grow our business, so that we can share and spread our "NO JUDGMENTS" philosophy with more people.

Description:

The Operations Manager (OM) ensures our clubs deliver the best guest and member experience. Maintaining clean and well-maintained clubs with friendly helpful team members, that are punctual and dress code appropriate . The OM has a major emphasis on supporting member retention by advocating for the best member experiences and operational processes in the club.

Working closely with club manager to hire, train and develop a strong team of Member Service Representatives, Kids' Club professionals, Trainers and Porters that deliver on company goals and reflects our "NO JUDGMENTS" philosophy.

Responsibilities:

• Responsible for communicating and upholding company standards and leading by example for delivering the Crunch Fitness "NO JUDGMENTS" philosophy and delivering what our members.
• Ensure that all club members receive exceptional member service experience. Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines.
• Resolve member concerns and complaints in a professional manner within Crunch Fitness corporate and club parameters.
• Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience.
• Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience.
• All club administration.
• Drive club efforts in achieving revenue goals in Retail, Drink and ancillary revenue.
• Work with club manager in planning and implementation of promotions and merchandising.
• Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure.
• Ensure Kids' Club team members follow all policies and procedures to ensure a safe environment for our member's children (if club has Kids Club).
• Ensure only team members who have completed a background check can work in Kids' Club.
• Implement new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance.
• Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports.
• Coach staff under the guidance of the club manager District Manager and consult with the Human Resources Manager for additional direction when necessary

Qualifications:

• 1-2 years as customer service / operations
• Management experience in fitness, retail or hospitality industry leading 5-15 employees
• Strong interpersonal and communication skills, including proper telephone etiquette
• Possesses strong organizational skills to execute and prioritize multiple tasks
• Understands basic record keeping practices and procedures
• Experience operating office equipment such as computers, calculators, and photocopiers. Must be computer proficient with basic skills in Word and Excel

Certifications / Educational Requirements:

• High School diploma or General Educational Development (G.E.D.)
• Bachelor's Degree preferred but not required
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required

Physical Requirements:

• Work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public.
• Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system.

Work Environment:

• While performing the duties of this job, regularly exposed to moving mechanical parts
• The noise level in the environment is occasionally loud
• Extended workdays are a frequent occurrence, as are weekends and holidays as needed to support the business

Fitness Club Management is an Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or genetics.

Req Benefits: c401(k) Free gym membership!!!! Sick time As a performance-based company, you will have opportunities for growth. Control your pay with Daily Pay! Employee discounts Long- and Short-Term Disability **Discounted certifications from NASM** Maximize your pay by earning COMMISSIONS and BONUSES with your hourly rate! Dental/Vision insurance (Managers) Health insurance (Managers) Life Insurance (Managers) Paid Time Off (Managers)
Compensation: $33k - $50k / year