What are the responsibilities and job description for the Front Desk Associate position at Crunch Fitness - Northwest?
Front Desk Associate
THE CRUNCH PHILOSOPHY:
There are no judgments here – No too much or not enough. No glares of disapproval. Here we keep open minds. We are nurturers. We seek only to encourage, empower and entertain. There is no one type. There is no one reason. There is no one way. What we are is a diverse community; what we have is a culture of fun; what there is, is room for everyone: all kinds of people with all kinds of goals who’ve chosen to come reach them with us. CRUNCH. NO JUDGEMENTS.
Job Description:
The Front Desk position is a key position with in the club. The front desk is where our guests and members receive their first impressions of the club as they enter. The Front Desk Associate(FDA) is required to greet guests and members with warmth and enthusiasm by smiling and welcoming each person into our location. The FDA is expected to tour and enroll guests in memberships, personal training services, and provide accurate and detailed information about our facility. In addition to assisting our guest and members with questions and providing excellent customer service, our FDA helps maintain a high level of cleanliness within the club by conducting regular walk throughs. The FDA assists in day to day operations that include, but is not limited to, setting up monthly billing, handling billing issues, educating members on club services and supplements, and many other operational duties. This job entails a wide scope of duties and offers room for career growth within the company. This entry level position will provide the education and development needed to thoroughly understand the Crunch Fitness brand.
Requirements:
- High School Diploma
- Current CPR
Special Skills:
- Strong Customer Service Skills
- Positive Attitude
- Strong Work Ethics
- Strong Team Oriented Skills
- Strong Communication Skills
- Strong Multi-Tasking Skills
- Proficient reading and writing skills
Responsibilities:
- Greet all members & guests with a smile and wish them well as they exit the club.
- Check in all members and guests in accordance with company procedures.
- Answer phones in courteous, helpful, professional manner.
- Communicate special events to members and guests.
- Maintain an atmosphere which makes members feel welcome.
- Facilitate all member requests or forward to a manager.
- Maintain professional disposition and appearance (uniform policy) at all times.
- Assist members with retail items (drinks, accessories, supplements)
- Facilitate payment of member services in accordance with company procedures.
- Know club facility, services, amenities, programs and schedules.
- Maintain a clean and organized work area; as well as regular walk throughs of locker rooms and weight floor (for cleanliness and clutter)
- Assist in all projects as delegated by club management.
- Complete guest tours and assist in membership/personal training enrollments/sales.
- Assist members in supplementation questions and sales.
- Schedule personal training sessions and Camp Crunch orientations.
- Follow all policies and procedures in Employee Handbook.
- Above description may be subject to change or alteration at any time.