What are the responsibilities and job description for the Member Services Manager position at Crunch Fitness - South MS?
Crunch Fitness is seeking a highly motivated and results-driven leader with leadership and mid-level management experience as our next Member Services Manager. If you are energetic and engaging, passionate about the serving people, are proven team builder and leader, we are interested in you to become part of our team!
The Crunch Member Services Manager will assist with the delivery of an amazing Crunch Member Experience, through the successful operation of the front desk and related departments. He/She is responsible for hiring, training, and managing the front desk team and operations to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an aptitude for all company-wide policies and initiatives to ensure the integrity of the Crunch Brand.
Requirements:
The Crunch Member Services Manager will assist with the delivery of an amazing Crunch Member Experience, through the successful operation of the front desk and related departments. He/She is responsible for hiring, training, and managing the front desk team and operations to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an aptitude for all company-wide policies and initiatives to ensure the integrity of the Crunch Brand.
Requirements:
- 4-year college degree preferred
- 1-3 years of entry or mid-level management experience required; fitness management experience preferred
- Current Cardiopulmonary Resuscitation (CPR) required
- Meet and maintain ongoing Corporate-initiated training curriculum requirements.
Reports to:
Club Manager > Owner
Key Responsibilities:
Club Manager > Owner
Key Responsibilities:
Administration/Organization
- Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
- Communicate and implement club policies and procedures to employees.
- Recruit and hire the highest possible caliber of staff.
Operations
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
- Serves as the lead customer service contact for members at the front desk
- Demonstrate a working knowledge of all standard club operating procedures and policies
- Communicate and interpret club policies and procedures to members and employees
- Resolve member complaints in an expeditious and tactful manner following club procedure and documentation
- Assist in the staffing, training, and performance management of Front Desk employees.
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
- Ensure the club meets standards for cleanliness, maintenance, safety, and security.
Sales/Revenue Management
- Support company programs and promotion to help generate new sales leads for optimum new membership growth
- Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments
- Ensure that the staff has a high level of knowledge about the club’s promotions, programs, facilities, classes, and equipment.
- Achieve desired revenue goals through leadership and motivation of employees.
- Ensure that all promotions are effectively communicated to the team and all other appropriate staff.
Leadership
- Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
- Support personnel related problems or difficulties by following club procedure and documentation.
- Encourage staff to work as a team and be productive.
- Demonstrate the ability to make decisions through deductive reasoning and sound thought processes.
- Recruit and hire the highest possible caliber of staff.
- Serve as a role model for employees.
Special Skills:
- Excellent written and verbal communication
- Strong leadership skills
- Strong administrative skills
- Strong customer service skills
- Strong computer and tech software skills
Benefits:
- Competitive Wages and immediate Bonus Opportunities
- Sales Commission opportunities
- Health Insurance Allowance
- PTO Eligibility after introductory period is satisfactorily met
- Training and Development Opportunities
- Discounted fitness certifications
- Free/unlimited access to over 500 sought after CEC's & CEU's
- Complimentary Peak Results Gym Membership ($500 Value)
Submit your resume and references today for immediate consideration!
Crunch Fitness is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
Crunch Fitness is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
Salary : $15 - $18
