What are the responsibilities and job description for the Member Services Representative - Overnight position at Crunch Fitness?
MEMBER SERVICES REPRESENTATIVE - Overnight
Are you an outgoing and friendly person who enjoys a fast-paced high-volume environment? Do you have exceptional customer service skills?
Welcome to Crunch Fitness. Our legacy began in a modest New York City basement in 1989 as a welcoming place for a diverse group of people to get fit. Today, we’re rapidly expanding 50 locations across Texas, and we’re hiring member service representatives to join the journey and grow into future Managing Partners.
OUR PURPOSE: Enrich the lives of others through the power of well-being. OUR VISION: Be the best place to work and work out. OUR VALUES: Work Hard. Have Fun. Make History.
Here’s what we need:
- A high-energy individual with top-notch customer service skills to serve members and guests.
Here’s what you’re responsible for:
- Providing exceptional member and guest experience, ensuring facility cleanliness, and achieving sales targets.
Here’s what you’ll be doing:
- Greeting all members & guests with a smile
- Assist with membership and retail product sales
- Promote membership privileges including tanning, group fitness, small group training and childcare
- Check in all members and guests in accordance with company procedures
- Answers phones in a courteous, helpful, professional manner
- Facilitates all member requests or forwards to a manager
- Maintains a professional and courteous disposition
- Knows club facility, services, and schedules
- Maintains a clean and organized work area
- Performs opening and closing duties
Who you are:
- You are professional and courteous
- Strives to execute at a level to exceed performance expectations
- Superior communicator who energizes others
- Proficient reading and writing skills
- Strong customer service orientation
- Demonstrates knowledge of the Crunch brand and offerings
- Maintains friendly and helpful attitude to all club staff, members, and guests
Your skills, education, and experience:
- Business experience in a service-oriented environment is desirable
- On the job training is provided
- CPR/AED certified or can complete within 30 days from hire
Physical Demands:
This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours.
What we provide:
- On the job training
- Hourly rate $10 - $12/hour
- Part-time and full-time positions are available
- Full time employees are eligible for health benefits plan
- Paid Time Off (PTO) benefit
- Ongoing education and learning
Salary : $10 - $12
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