What are the responsibilities and job description for the Member Services Representative position at Crunch Fitness?
Benefits : Employee discounts
Flexible schedule
Free uniforms
Training & development
Wellness resources
Reports to : Manager
Requirements : Fluent in English
Proficient reading and writing skills
Computer Skills
Special Skills :
Strong customer service skills
Responsibilities : Membership Sales
Greet all members & guests with a smile and wish them well as they exit the club
Check in all members and guests in accordance with company procedures
Facilitate any messages on club software at member check-in
Answer phones in courteous, helpful, professional manner
Communicate special events to members and guests
Maintain an atmosphere, which makes members feel welcome
Facilitate all member requests or forward to a manager
Maintain professional disposition at all times
Sell retail products
Schedule member services : tanning, etc
Facilitate payment of member services in accordance with company procedures
Know club facility, services, and schedules
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Follow all policies and procedures in the Employee Handbook
Opening and closing duties
Meetings :
Monthly or Weekly Department Meetings
Employee Training Meetings
