What are the responsibilities and job description for the Weekend Warrior Front Desk Member Services Representative position at Crunch Fitness?
Reports to : Manager
Requirements :
Ability to work Saturdays and / or Sundays are a MUST! Can be any combination of opening or closing weekend shift.
Weekday shifts can be added in addition to the weekend coverage
Fluent in English, Spanish a plus!
Proficient reading and writing skills
Computer Skills
Friendliness
Great attitude
Special Skills :
Strong customer service skills
Responsibilities : Membership Sales
Greet all members & guests with a smile and wish them well as they exit the club
Check in all members and guests in accordance with company procedures
Facilitate any messages on club software at member check-in
Answer phones in courteous, helpful, professional manner
Communicate special events to members and guests
Maintain an atmosphere, which makes members feel welcome
Facilitate all member requests or forward to a manager
Maintain professional disposition at all times
Sell retail products
Schedule member services : tanning, etc
Facilitate payment of member services in accordance with company procedures
Know club facility, services, and schedules
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Follow all policies and procedures in the Employee Handbook
Opening and closing duties
Meetings :
Monthly or Weekly Department Meetings Employee Training Meetings
