What are the responsibilities and job description for the Earl Opener: Member Services Representative position at Crunch?
Opener/Early Bird Position Title: Front Desk Representative Requirements: Fluent in English Proficient reading and writing skills
Special Skills: Good communication skills Strong customer service skills
Responsibilities
Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card.
Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs.
Converts telephone inquiries into club visits.
Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities. Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join.
Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions.
Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals.
Member Service
Greet all members & their guests use their name and wish them a good workout
Wish all members a fond farewell as they exit the facility
Check Ins
Check in all members and guests in accordance with company procedures
Ensure all members are participating in services and programs according to their level of membership
Facilitate any messages on club software at member check-in
Observes ABC screen to book kick-offs
Facilitate all member requests or forward to a manager, assistant manager or manager on duty
Guests
Greet all guest promptly and courteously
Explain membership options to guests and ask if they would like to enroll
Ensure all guests are "qualified" to be a guest according to our policies
Ensure all first time guests are taken through a tour
Follow up with all guests
Communicate special events to members and guests
Desk Duties
Answer phones in courteous, helpful, professional manner
Master the use of the CMS system
Maintain professional disposition at all times
Schedule member services: tanning, etc.
Facilitate payment of member services in accordance with company procedures
Know club facility, services, programs and schedules
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Follow all policies and procedures in the Employee Handbook
Take the initiative to learn opening and closing duties
Job Type: Full-time
Benefits
Employee discount
Schedule
Morning opener
arrival time Mon-Friday 4:45 am
arrival time Sat-Sun 6:45
4/5 hours shifts available
Work Location: In person
Job Type: Part-time
Salary: $16-$17
Benefits
Employee discount
Shift
Morning shift
Weekly day range
Monday to Friday
Weekends as needed
Work Location: In person
Special Skills: Good communication skills Strong customer service skills
Responsibilities
Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card.
Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs.
Converts telephone inquiries into club visits.
Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities. Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join.
Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions.
Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals.
Member Service
Greet all members & their guests use their name and wish them a good workout
Wish all members a fond farewell as they exit the facility
Check Ins
Check in all members and guests in accordance with company procedures
Ensure all members are participating in services and programs according to their level of membership
Facilitate any messages on club software at member check-in
Observes ABC screen to book kick-offs
Facilitate all member requests or forward to a manager, assistant manager or manager on duty
Guests
Greet all guest promptly and courteously
Explain membership options to guests and ask if they would like to enroll
Ensure all guests are "qualified" to be a guest according to our policies
Ensure all first time guests are taken through a tour
Follow up with all guests
Communicate special events to members and guests
Desk Duties
Answer phones in courteous, helpful, professional manner
Master the use of the CMS system
Maintain professional disposition at all times
Schedule member services: tanning, etc.
Facilitate payment of member services in accordance with company procedures
Know club facility, services, programs and schedules
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Follow all policies and procedures in the Employee Handbook
Take the initiative to learn opening and closing duties
Job Type: Full-time
Benefits
Employee discount
Schedule
Morning opener
arrival time Mon-Friday 4:45 am
arrival time Sat-Sun 6:45
4/5 hours shifts available
Work Location: In person
Job Type: Part-time
Salary: $16-$17
Benefits
Employee discount
Shift
Morning shift
Weekly day range
Monday to Friday
Weekends as needed
Work Location: In person
Salary : $16 - $17
