What are the responsibilities and job description for the Member Service Representative position at Crunch?
Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.
Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
We are looking for energetic persons who want to work at a fun, high paced gym. If you are that person, then Crunch wants you!
Benefits/ Perks:
- Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
- Potential for growth and career advancement within network
- Complimentary CPR/AED Re-certifications
- Complimentary Crunch gym membership
- Discounts on services, products, and much more!
Member Service Representative Responsibilities:
- Greet all members & guests with a smile and wish them well as they exit the club
- Facilitate any messages on club software at member check-in.
- Work closely with team members in driving new member personal training sales by booking a kick off
- Work closely with team members in driving new members into the gym
- Maintain an atmosphere that makes all co-workers, members, and guests feel welcomed
- Possess an enthusiastic, passionate, outgoing, friendly and ambitious personality
- Answer phones in courteous, helpful, professional manner.
- Facilitate all member requests or forward to a manager.
- Maintain professional disposition at all times.
- Understand and follow all policies, procedures and standards.
- Schedule member service needs
- Assist in retail, childcare, etc. desks/areas as needed.
- Facilitate payment of member services in accordance with company procedures.
- Know club facility, services, and schedules.
- Maintain a clean and organized work area.
- Assist in all projects as delegated by club management.
- Follow all policies and procedures in Employee Handbook.
- Above description may be subject to change or alteration at any time.
Qualifications:
- Fluent in English
- Proficient reading and writing skills
- Good communication skills
- Strong customer service skills
- 18 years of age
- Experience in a fast-paced environment
- Multitasking skills
- High energy and patience required
- Open availability
Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
