What are the responsibilities and job description for the Front Desk Agent position at Crush Yard?
Job Summary
Crush Yards Front Desk Agent serves as the first point of contact for guests and members, providing exceptional customer service in our pickleball facility. This role involves managing reservations, providing information about programs and events, checking in participants, maintaining a clean and welcoming environment, and handling general administrative duties.
Responsibilities
- Greet and check in guests and members in a friendly, professional manner.
- Manage court reservations, ensuring accurate scheduling and efficient use of available courts.
- Answer questions about pickleball programs, memberships, pricing, and facility amenities.
- Process payments for services and products.
- Maintain the cleanliness and organization of the front desk area and common spaces.
- Address and resolve customer inquiries or concerns promptly.
- Ensure a safe and welcoming environment for players of all skill levels.
- Collaborate with team members and facility management to ensure smooth operations.
- Provide information about local tournaments, classes, and other related events.
Experience
- Excellent communication and interpersonal skills.
- Previous customer service or front desk experience preferred.
- Strong organizational and multitasking abilities.
- Basic computer skills, including experience with reservation software and point-of-sale systems.
- Ability to work in a fast-paced environment and handle a variety of tasks simultaneously.
- Friendly, positive attitude and a team-oriented mindset.
Physical Requirements:
- Ability to stand for extended periods.
- Occasional lifting of light to moderate weight items (up to 25 lbs).
Join our team as a Front Desk Agent where your contributions will help create an outstanding experience for our Crush Yard guests and Members!
Job Type: Part-time
Pay: $20.00 - $40.00 per hour
Expected hours: 15 – 25 per week
Schedule:
- Day shift
- Evening shift
Ability to Relocate:
- Mount Pleasant, SC: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $40
