What are the responsibilities and job description for the Service Desk III position at Crusoe?
Crusoe is building the World's Favorite AI-first Cloud infrastructure company. We're pioneering vertically integrated, purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications. Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy.
Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure.
Crusoe Cloud is a managed cloud services platform powered by stranded energy that enables climate-friendly innovation in computationally intensive fields, including artificial intelligence, graphics rendering, and computational biology.
About This Role :
The Crusoe Service Desk plays a key role in troubleshooting, configuring, and resolving issues related to servers, networks, infrastructure, data centers, SaaS applications, file shares, and other critical systems. The team also collaborates on projects with various departments and external vendors to ensure a seamless and efficient user experience for all staff. At Crusoe, customer service, teamwork, and self-motivation are highly valued. We encourage a proactive mindset and a commitment to continuous learning through our education programs, providing opportunities for growth and development within the company.
What You'll Do (A Day In The Life) :
- You will provide end-to-end user support, including onboarding and offboarding employees.
- You will troubleshoot, configure, and repair servers, networks, infrastructure, SaaS applications, and VMware systems.
- You will maintain and update JIRA project boards, tickets, and IT documentation.
- You will create and edit IT documentation to ensure clarity and accuracy.
- You will manage onsite servers, storage systems, and office networks.
- You will support and manage systems across Windows, MacOS, and Linux, including using command-line tools.
- You will procure, deploy, and maintain IT infrastructure for Crusoe Industries.
- You will ensure compliance with security policies and proactively identify and resolve technical issues.
- You will assist IT leadership in building and refining IT support processes.
What You'll Need to Succeed :
Preferred Skills & Experience :
Who You Are (Our Ideal Candidate) :
Benefits :
Compensation Range :
Compensation will be in the range of $105k-$120k. Restricted Stock Units are included in all offers. Pay to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Crusoe Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex / gender, sexual preference / orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex / gender, sexual preference / orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Salary : $105,000 - $120,000
