Luxury Spa Manager

Job Summary:

We are seeking a skilled and experienced Spa Manager to oversee the daily operations of our spa facility. The main task of the Spa Manager at Cryo Recovery and Wellness is simple; drive revenue and support growth. The majority of his or her time will be spent actively following up with leads and members and self-generating leads in the community, managing daily operation of the wellness center; to make sure it runs smoothly, efficiently, and effectively; to train, coach and oversee the team in performing their tasks, observing the standards, and following the procedures, and guide the team towards achieving the client acquisition, sales and retention goals.

Responsibilities:- Manage and supervise spa staff, including hiring, training, and scheduling- Ensure that all employees adhere to company policies and procedures- Provide guidance and support to staff members, promoting a positive work environment- Conduct employee orientations and performance evaluations- Oversee daily spa operations, including inventory management and maintenance- Develop and implement strategies to increase sales and meet revenue targets- Collaborate with marketing team to create promotional campaigns and attract new clients- Monitor customer feedback and address any issues or concerns in a timely manner- Maintain a clean and organized spa environment, ensuring compliance with health and safety regulations

Duties:

-Achieve monthly revenue targets to implement the Wellness designed to drive monthly membership and packages.

-reserve product mix and establish monthly rates to collect any outstanding dues.

- Implement member retention strategies to increase loyalty in drive member referrals.

-Self-generated leads via grassroot marketing, partnership, and member referrals.

-Schedule and participate in local networking and community events.

-Recruit train schedule and supervise sales staff.

-Recruit, hire and manage all consultants.

- Evaluate performance of sales staff and instruct methods of improvement.

-Enforce all policies and procedures.

-Maintain Wellness cleanliness and organization.

-Manage inventory and organization of all administrative supplies and forms and any other duties assigned.

-Model and protect the culture of the company.

-Report daily opportunities to Operations Manager with a plan to win the day.

-Drive client social media reviews per consultant.

-Drive client monthly referrals per consultant

Skills:- Excellent communication skills, both verbal and written- Strong time management abilities to effectively prioritize tasks- Proficient in basic math calculations for financial management- Experience in shift management to ensure smooth operations throughout the day- Knowledge of employee orientation processes to onboard new hires effectively- Experience in conducting interviews to select qualified candidates for open positions- Bilingual skills (preferred) to effectively communicate with diverse clientele- Proven ability to supervise and motivate a team of spa professionals- Sales experience to drive revenue growth through upselling and cross-selling techniques- Strong organizational skills to manage inventory, schedules, and client appointments

Join our team as a Spa Manager and enjoy the opportunity to lead a dedicated team while providing exceptional spa experiences. We offer competitive compensation packages, including benefits such as sales bonus, employee discounts and included services, and professional development opportunities. Apply today to take the next step in your spa management career!

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Employee discount
• Spousal discount
• Access to all services
• Gym membership
• Commission

Ability to Relocate:

• Shelby, NC 28150: Relocate before starting work (Required)

Work Location: In person