What are the responsibilities and job description for the Lab Customer Service Representative position at CryoFuture?
The Ideal Candidate
We are looking for an individual who thrives in a high-pressure environment, where attention to detail and adaptability are essential. Our ideal candidate is comfortable balancing a range of tasks, prioritizing effectively to meet time-sensitive demands. This individual has excellent customer service skills but also thrives in a busy operations environment that involves transporting and handling frozen specimens and maintaining equipment. Patient privacy and medical confidentiality are fundamental to this role, as is an excellent command of English.
Requirements
- Bachelor's degree and/or relevant experience in the fertility or medical field
- Valid driver's license with the ability to drive company vehicles to and from clinics
- Proficiency in using lab equipment, excel, CRM, and task management software
- Must have minimum 1 year lab experience
