What are the responsibilities and job description for the Head of Account Management - Remote within The United States position at Cryptio?

Cryptio

Cryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We are a Series-A company, backed by tier-1 crypto and non crypto investors : Point Nine, BlueYard, Tim Draper, Alven, Aave, Consensys, Outlier Ventures. Some of our clients include top crypto companies like Uniswap or Metamask as well as banks and governments.

We're tackling one of the biggest challenges in crypto right now - building the infrastructure to help institutional adoption. And we're playing to win.

Location

We are a remote-first company, however we require you to be based in The United States OR in The United Kingdom.

Overview

We are seeking a strategic and results-driven Account Management Leader to drive net expansion revenue growth, foster strong client relationships, and lead a high-performing AM team in a fast-growing B2B SaaS startup. This role requires a mix of strategic planning, team leadership, and enterprise sales management , ensuring seamless collaboration across finance, sales, and product teams.

Responsibilities

Take full ownership of net expansion revenue growth and meet AM targets
Foster deep relationships with key stakeholders in client organisations to ensure satisfaction and long-term loyalty
Create an effective referral strategy & building network effects
Forecast AM trends and predict future revenue growth accurately (annual)
Analyse AM performance and suggest improvements based on data

Team leadership

Take ownership of recruiting, onboarding, and training AM talent.

Better collaboration with ESC to prime solutions before renewal dates

Better product feedback loops, collaboration with Sales to give strong feedback on what needs to be prioritised

Align with finance teams on revenue recognition and reporting

Conduct regular performance reviews and provide feedback to team members

Enterprise sales process management

Organisation mapping for key accounts, doing education and workshop sessions for new features to prime them to appropriate upsells

Lead complex deal negotiations and manage contract discussions.

Collaborate with legal and finance teams on enterprise agreements.

Structure deals that meet both customer needs and company objectives.

Oversee proof of concept (POC) and trial processes with customers along side SSCs.

Requirements

5 years AM experience in a high growth B2B SaaS startup

2 years leadership / management experience

Understanding and passion for crypto and basic accounting concepts

Benefits

Fully-Remote / Hybrid - The choice is yours!

25 Days Paid Holiday Bank Holidays Your Birthday Off

Earn an extra day of annual leave for every year you're at Cryptio

4% Pension Contributions towards your future!

Private Medical & Dental Insurance with Allianz!

Attractive Maternity and Paternity Policies for your growing family

Gym Classes or Spa Treatments with ClassPass!

Apple MacBook Pro - The best tech at your fingertips!

200 Workplace Budget to create your perfect home office!

Training and Development Budget - Invest in yourself and grow!

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Head of Account Management - Remote within The United States

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