What are the responsibilities and job description for the Customer Service Representative/Dispatcher position at Crystal Clean Vents?
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Summary
Are you a people person with a knack for staying organized and keeping things running smoothly? Crystal Clean Vents, Utah’s #1 HVAC cleaning company, is growing fast—and we’re looking for a motivated Customer Service Representative/Dispatcher to be the heartbeat of our office operations.
Responsibilities
- Answer incoming phone calls and assist customers in a professional, positive manner
- Educate customers about our duct cleaning services and answer related questions
- Schedule estimates and jobs for field technicians
- Maintain and update the daily work calendar
- Respond to online inquiries and customer requests
- Communicate effectively between the office and field technicians
- Operate standard office equipment (copiers, scanners, phone/voicemail systems, computers)
- Perform general office duties and additional tasks as needed
Qualifications
- High school diploma or GED required
- Previous experience as a dispatcher or in a similar customer service role preferred
- Strong computer and communication skills (verbal and written)
- Familiarity with Salt Lake County, Utah County, and Summit County is a plus
- Reliable transportation
- Dependable, punctual, honest, and a strong team player
- Ability to work independently and multitask
- Experience with Service Titan is a plus
Why Work With Us?
Crystal Clean Vents is a growing company with a reputation for excellence. We offer a supportive and respectful work environment where your contributions matter. If you’re looking to build a long-term career with a company on the rise, this is your opportunity.
Crystal Clean Vents is a growing company with a reputation for excellence. We offer a supportive and respectful work environment where your contributions matter. If you’re looking to build a long-term career with a company on the rise, this is your opportunity.
Work Environment:
We are a drug-free, smoke-free, and vape-free workplace.
We are a drug-free, smoke-free, and vape-free workplace.
**Must be willing to pass a drug test and background check
Salary : $20 - $28