What are the responsibilities and job description for the Customer Service Representative - Part- time position at Crystal Farms Refrigerated Distribution Company?
Business Unit Overview
At Crystal Farms Dairy Company we harbor a passion for quality food and seek out the very best talent that fosters the company's culture of ownership and accountability. We offer exciting job possibilities throughout our organization where you can enhance your career, sharpen your talents and make an impact. Whether working on a new product, interacting with consumers, or giving back to the community - passion for cheese is always present in all we do.
Responsibilities
POSITION SUMMARY :
The Customer Service Representative will work in a team environment, supporting customers, sales and other customer service functions. The position is responsible for managing customer accounts, processing orders, and acting as a liaison between customers, the sales force and the supply chain. The incumbent must be energetic, well organized, a team player, possess the ability to organize and prioritize their workload, and strong and professional communication skills.
DUTIES AND RESPONSIBILITIES :
- Process orders from customers over the phone or emails and enter customer orders into SAP system accurately and within the allowed timeframe using 10 key entry.
- Answer customer questions, provide information on product availability or other general product questions professionally and efficiently.
- Communicate key information to customers such as changes in delivery schedules, information on upcoming ad items and new or discontinued products.
- Provide support to Sales by communicating customer problems, issues, concerns, and requests.
- Perform other duties of a similar nature and level as assigned.
Qualifications
