What are the responsibilities and job description for the Customer Relations Specialist position at Crystal Finishing Systems?
What we do: We’re a team of over 900 and with sales of over $150 million. We’ve achieved steady growth through our unending commitment to providing our customers with the highest quality products and services, on time and at competitive prices. Our services now include: aluminum extrusion, fabrication, architectural and industrial finishes, and more.
General Summary:
The Customer Relations Specialist performs a variety of duties to ensure total customer satisfaction. These include, but are not limited to, order and job entry, order acknowledgements, follow-up of open orders, processing rush requests, pricing, quoting, and extensive customer contact. The Customer Relations Specialist also works closely with internal CFS team members (including Scheduling, Production and Freight teams) to answer questions that come up on customer orders.
What is the Job?
- Daily communication with assigned customers including: status updates on orders, expediting of orders, and questions on orders, etc.
- Communicates with internal Crystal Finishing’s teams (ie: scheduling, engineering, production) to ensure customer specifications are understood on orders.
- Reviews reports and communicates with scheduling and production to help ensure on-time, correct, and complete shipment/delivery of customer orders.
- Ensures orders are entered within the established time requirements to allow scheduling and production teams sufficient visibility to meet the standard lead-times.
What you bring:
- Knowledge of customer service normally acquired though an associate’s degree in business
- Administration, or related manufacturing field, or through equivalent work experience.
- Minimum of 1-2 years of experience in customer service role in a manufacturing setting is preferred.
- Proficient in Microsoft Office Products (Word and Excel at a minimum).
- Accurate and efficient data entry skills
What you will receive:
- Competitive compensation to reward you for the great work you do daily
- Generous Paid-Time Off Plan
- 401(K) plan
- Group Medical, Dental, and Life insurance to promote healthy living.
- On-site free Health Clinics’
- Pretax Dependent Care and Health Expense Reimbursement Accounts to ease taxes on health spending.
THE FINE PRINT
All offers of employment are contingent upon successful completion of a pre-employment physical and drug screen. Crystal Finishing Systems provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Crystal Finishing Systems participates in E-Verify.
