What are the responsibilities and job description for the Customer Support Specialist - Grand Rapids position at Crystal Flash?
Job Details
Description
Summary:
Customer Service Representatives at Crystal Flash are valued team members who are responsible for providing safe, prompt, efficient, and caring customer service that delights customers at all times. Responsible for ensuring customer needs are met and their expectations exceeded by providing excellent service and support. They serve as the primary contact and service resource for CF customers through telephone calls, in person, or through other requests and interactions. Team members are expected to support the company’s mission and vision by demonstrating the following values: integrity, safety and environmental protection, customer service, open communication, diversity, teamwork, and financial responsibility.
Essential Duties and Responsibilities:
- Familiarity with sales is beneficial.
- Propane/Fuels experience is highly valued.
- Professionally answer customer calls, assisting with delivery options, scheduling, billing inquiries, and problem resolution.
- Process customer orders by entering accurate information into account systems, obtaining necessary approvals, and creating delivery orders.
- Assist customers with identifying safety risks and responding calmly to safety or emergency situations.
- Generate customer invoices, process payments, and reconcile deposits.
- Perform physical inventory counts, reconcile records, and ensure data accuracy through auditing and data entry.
- Consistently meet service expectations for greeting customers, account verification, problem resolution, and call center etiquette.
- Provide additional support to maintain efficient and effective department operations.
Education and/or experience:
- High school or equivalent
- Minimum of 2 years related customer service or call center experience
- Intermediate to advanced level experience with computers and Microsoft Office, email, internet, and database applications required
- Excellent communication, interpersonal, and organizational skills required.
Schedule:
- Mondays - Fridays, 8:00 AM - 5:00 PM
- Occasional Saturday mornings, approximately twice per quarter
Job Type: Full-time
Salary : $20
