What are the responsibilities and job description for the Community Manager position at Crystal Lake Community Management, Inc.?
The Community Manager will serve as the HOA Board of Directors’ representative and liaison to meet the needs and expectations of assigned communities. This position is responsible for overseeing, managing and delegating day to day community operations and all essential functions listed below.
ESSENTIAL FUNCTIONS
- Act as Board of Director Liaison and Homeowner contact
- Prepare meeting agenda and exhibits and meeting minutes
- Attend all Board of Directors Meetings (many are in the evening)
- Keep website updated with current minutes, financials and resolutions
- Identify budget and reserve projects for each assigned community
- Coordinate project, scope of work and bids to complete projects in the budget year
- Approve and codes invoices accurately
- Review financials, monthly or quarterly, as applicable
- Budget preparation with Board and Accounting
- Reserve Study update annually
- Conduct site visits to assigned communities to ensure standards and compliance
- Prepare bi-weekly status reports
- Attend monthly team meetings
QUALIFICATIONS
- Bachelor Degree preferred, or equivalent work experience
- 1 years of community management experience preferred
- 3 years of customer service experience required
- Advanced Knowledge of Microsoft Word, Excel, and Outlook
- Excellent written and verbal communication skills
- Excellent administration and organizational skills
- Ability to maintain professional composure at all times
- Ability to communicate effectively with groups
- Work independently without direct supervision
- Excellent customer care skills
- Must have valid driver license and acceptable driving record
SUPERVISORY RESPONSIBILITY
No direct supervisory responsibility for this position, however, this position is responsible for the overall management of designated communities and may act as trainer or mentor to Assistant Community Manager.
WORK ENVIRONMENT
This job operates in varying environments including desk work, outdoor and driving. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Both indoor and outdoor work will be required of this role.
PHYSICAL DEMANDS
This role requires sitting, walking, and driving. This would require the ability to lift items such as chairs, tables, setting up gym or other equipment, open filing cabinets and bending or standing. This position requires the ability frequently lift office products and supplies, up to 20 pounds.
POSITION TYPE & EXPECTED HOURS OF WORK
This is a full-time position, exempt position.
TRAVEL
Frequent Travel required with company vehicle.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
